I have a logo placed in the Player for all our Storyline projects. I output to .zip as a SCORM file for LMS. In our case, we use both Blackboard and Moodle. When I look at the playback, all works fine on my computer. If I go to a guest computer, and look at the same lesson, the logo is a broken image. Even if I'm signed in as an admin for Moodle, or as a teacher on Blackboard.
Aha, I think you've hit on something. I generally use Firefox on my own box (for reasons), but most people in my dept. use Chrome. I just tried it on Chrome on my machine, and the logo was broken! And I just tried the module on Firefox on another machine as well, and it works where Chrome did not.
So, it must be a Flash thing? I thought that was all resolved. I get no error message or blocked content that I can see. And why just the logo, and nothing else? The modules play perfectly.
I found something. Even though the flash window and player are working, if I go to Chrome settings and change "Ask" to "Allow" for my Moodle URL, then the logo loads fine. Annoying!
I would expect the logo to display in all environments in Storyline 2.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Actually, I think that's the wrong one for the StoryLine that I sent you. We have 2 divisions, so have 2 logos that are similar, but the text is different. Is also a .jpg
All I did was delete the logo in the player, and then I replaced it with the new .jpg you sent. That seemed to reset the logo, and now it's working correctly.
Give that a try on your side, and let me know if it works for you, too!
Yep, that works. Doesn't make sense, but it works. Now I gotta re-publish all my modules.
In doing that, we found ANOTHER weird bug. In the pop-out window, if you try to adjust the volume control on the player, it immediately snaps to 0, and won't let you turn it back up. It does NOT do that on our previously-published lessons that don't pop out into a new window, including the most recent ones, like what I sent you.
The workaround is to remove the volume control from the player altogether, which I actually wish I'd done at the beginning anyway. People are used to using their System volume, so I don't see a need to complicate it. The default volume level looks to be around 80%, so that's fine.. But, man, these are a couple of strange bugs!
I'm sorry you ran into something else! The volume slider issue is one we've seen before, and it has been reported to our team. Smart idea to remove the button altogether and rely on the system volume.
Thanks for giving us a head's up about the bugs you've seen, and I apologize for the headaches!
16 Replies
Hi there Gordon!
Have you found that the logo is missing in certain web browsers, or does this happen in all browsers?
I'd be curious to also test the output in SCORM Cloud to compare the behavior to what you're seeing in Blackboard and Moodle.
Aha, I think you've hit on something. I generally use Firefox on my own box (for reasons), but most people in my dept. use Chrome. I just tried it on Chrome on my machine, and the logo was broken! And I just tried the module on Firefox on another machine as well, and it works where Chrome did not.
So, it must be a Flash thing? I thought that was all resolved. I get no error message or blocked content that I can see. And why just the logo, and nothing else? The modules play perfectly.
Thanks for the SCORM Cloud link. I will try that.
I found something. Even though the flash window and player are working, if I go to Chrome settings and change "Ask" to "Allow" for my Moodle URL, then the logo loads fine. Annoying!
By the way, I just tried it in SCORM Cloud, same result. Logo loads in Firefox (after Flash asks), but not in Chrome. Module plays fine in both.
Do you think that an upgrade to Storyline 3 would in any way help with this issue?
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Hi Gordon,
I would expect the logo to display in all environments in Storyline 2.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you so much! I am commuting right now, and will upload soon.
Here is one SCORM file, but pretty much all of them do it.
Hi Gordon,
It looks like you're sharing your zipped published output and I was hoping I could take a look at the .story project file for you.
Oh, sorry. I misunderstood. Here you go.
Hi Gordon! Thanks for sharing your file! I'm seeing the same problem in Chrome, but I'm curious to test a few more things.
Would you mind sharing the .png logo file with me? You can attach it to a new reply right here. Thanks!
It's not a .png, but rather a .jpg. Attached.
I do notice that when the lesson starts, the player loads and then there is a split second, and then the logo loads.
Actually, I think that's the wrong one for the StoryLine that I sent you. We have 2 divisions, so have 2 logos that are similar, but the text is different. Is also a .jpg
Thanks, Gordon!
Now can you see the logo when you click this link?
All I did was delete the logo in the player, and then I replaced it with the new .jpg you sent. That seemed to reset the logo, and now it's working correctly.
Give that a try on your side, and let me know if it works for you, too!
Yep, that works. Doesn't make sense, but it works. Now I gotta re-publish all my modules.
In doing that, we found ANOTHER weird bug. In the pop-out window, if you try to adjust the volume control on the player, it immediately snaps to 0, and won't let you turn it back up. It does NOT do that on our previously-published lessons that don't pop out into a new window, including the most recent ones, like what I sent you.
The workaround is to remove the volume control from the player altogether, which I actually wish I'd done at the beginning anyway. People are used to using their System volume, so I don't see a need to complicate it. The default volume level looks to be around 80%, so that's fine.. But, man, these are a couple of strange bugs!
Hey Gordon,
I'm sorry you ran into something else! The volume slider issue is one we've seen before, and it has been reported to our team. Smart idea to remove the button altogether and rely on the system volume.
Thanks for giving us a head's up about the bugs you've seen, and I apologize for the headaches!
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