Storyline 2 MP4 videos not working in iOS8
Sep 24, 2014
By
Ell O
Hi there,
I have done a bit of testing with publishing a course in Storyline 2.
I have found the MP4 videos do not load when I use my iOS8 iphone.
The video loads correctly in Storyline 1 for both iOS7 and iOS8. The Storyline 2 file also works correctly on iOS7, just not iOS8.
I have tested this on two different phones, iphone 5s and 5c, with the same results on both Safari and Chrome.
I am aware Apple will be sending out bug fixes for iOS8 which may solve the issue, but I just thought I would bring it to your attention.
Many thanks,
Elliot
3 Replies
Hello Elliot, and welcome to Heroes!
You may find that embedded videos don't play as expected in Articulate Storyline 2 courses when you view the HTML5 output in iOS 8.
This is a known issue. We're working to fix it as soon as possible. In the meantime, we'd recommend viewing video content in another supported HTML5 browseror a Flash-enabled browser.Click here for a list of supported browsers.
You can see documentation here.
let us know if you need anything else.
Hi Emily,
Thanks for the reply.
Unfortunately a flash enabled browser is not an option so I will continue to publish in Storyline 1 until the fix is ready. I much prefer the Storyline 2 published versions as even though each page takes a second or two longer to load, the interactions and animations are smoother and more responsive as I am sure you know.
I will just have to be patient ha.
Many thanks,
Elliot
Hello Elliot,
Hopefully we can get this issue resolved soon. You can always check back here or on the support page link that i added above for further information.
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