Storyline 2 MP4 videos not working in iOS8

Hi there,

I have done a bit of testing with publishing a course in Storyline 2.

I have found the MP4 videos do not load when I use my iOS8 iphone.

The video loads correctly in Storyline 1 for both iOS7 and iOS8. The Storyline 2 file also works correctly on iOS7, just not iOS8.

I have tested this on two different phones, iphone 5s and 5c, with the same results on both Safari and Chrome.

I am aware Apple will be sending out bug fixes for iOS8 which may solve the issue, but I just thought I would bring it to your attention.

Many thanks,

Elliot

3 Replies
Emily Ruby

Hello Elliot, and welcome to Heroes!

You may find that embedded videos don't play as expected in Articulate Storyline 2 courses when you view the HTML5 output in iOS 8.

This is a known issue. We're working to fix it as soon as possible. In the meantime, we'd recommend viewing video content in another supported HTML5 browseror a Flash-enabled browser.Click here for a list of supported browsers.

You can see documentation here.

let us know if you need anything else.

Ell O

Hi Emily,

Thanks for the reply.

Unfortunately a flash enabled browser is not an option so I will continue to publish in Storyline 1 until the fix is ready. I much prefer the Storyline 2 published versions as even though each page takes a second or two longer to load, the interactions and animations are smoother and more responsive as I am sure you know.

I will just have to be patient ha.

Many thanks,

Elliot