Storyline 2 not working on MacBook Pro running Yosemite

Hi Kara,

I'm running both Storyline 1 and 2 in Windows 7 on a MacBook Pro through VMWare Fusion. I've been running through VMWare for about 4 years, first on an iMac and now this MBP without issue. (OS X Yosemite v10.10.3, 2.4 GHz and 16 GB DDR3). 

I don't have any experience with Parallels so not sure if that may be the area of concern. Although, a few things to consider that's helped me:

• Is your MBP retina display? If so, you may have to adjust your Windows settings to 96 dpi resolution. 
• Are you using an external monitor? If so, is it an LCD or LED. 

Your screen shot suggests it may be visual - resolution settings. Could be totally wrong and/or could be something to do with Windows 8. I know others on this forum run Windows through Parallels on their MacBook. In fact, I believe Community Manager, Trina Rimmer has a setup more similar to yours sans Win8.

Hi Kara,

Kevin's right I do have a very similar arrangement as yours. I'm on a MacBook Pro with Yosemite, Parallels 10 and Windows 7 and I don't have any trouble using Storyline.

Out of curiosity, have you noticed any generally slow performance when you're in Windows or Storyline? Sometimes you'll see strange behavior with images when there's not adequate memory allocated for Windows, but you'd probably experience that in the context of other performance issues if that were the case. 

I have 12 GB allocated to my virtual machine. You can check yours by clicking on the Parallels icon and selecting "Configure" and then the "Hardware" tab, then CPU & Memory.

Hi Trina not sure how much memory your Macbook Pro has if you are only running Storyline on Windows and everything else native I would only give 4-5gb to parallels, Storyline being 32bit cannot address more than 4gb (I think it is large address aware, if not it is 2gb).  I have 32gb available and only ever give window 5gb, lets my app fly on the Mac side and I use everything else native.

It does appear to have been a screen resolution issue, I unchecked the "Enable Retina resolution" option in  Parallels settings, and everything started working properly.

Thank you everyone!  No issues with slow performance either, so everything is working great now.

Great to hear you found the culprit, Kara!

Thanks Kara for the update and I'm glad you were able to get back to working normally! 

That's great news, Kara. Thanks for sharing your solution with the community!

Hi Phil. You're points are all spot on and I appreciate you clarifying my statements. I have my memory dialed up to 12gb for all of the other Windows stuff that I do. I spend most of my time in Windows, rather than on the Mac side.