Storyline 2 not working on MacBook Pro running Yosemite

May 16, 2015

I am trying to get Storyline 2 working on my 2.4 GHz MacBook Pro with 8GM of Ram (Late 2013) which is running the Yosemite OS.  I have tried Windows 8 using both Parallels 9 and Parallels 10, but only the top left 1/4 of any image shows up in any project.  This happens in new projects where I am creating the images, as well as existing projects that I open.


Any ideas what is causing this?


8 Replies
Kevin Thorn

Hi Kara,

I'm running both Storyline 1 and 2 in Windows 7 on a MacBook Pro through VMWare Fusion. I've been running through VMWare for about 4 years, first on an iMac and now this MBP without issue. (OS X Yosemite v10.10.3, 2.4 GHz and 16 GB DDR3). 

I don't have any experience with Parallels so not sure if that may be the area of concern. Although, a few things to consider that's helped me:

  • Is your MBP retina display? If so, you may have to adjust your Windows settings to 96 dpi resolution. 
  • Are you using an external monitor? If so, is it an LCD or LED. 

Your screen shot suggests it may be visual - resolution settings. Could be totally wrong and/or could be something to do with Windows 8. I know others on this forum run Windows through Parallels on their MacBook. In fact, I believe Community Manager, Trina Rimmer has a setup more similar to yours sans Win8.


Trina Rimmer

Hi Kara,

Kevin's right I do have a very similar arrangement as yours. I'm on a MacBook Pro with Yosemite, Parallels 10 and Windows 7 and I don't have any trouble using Storyline.

Out of curiosity, have you noticed any generally slow performance when you're in Windows or Storyline? Sometimes you'll see strange behavior with images when there's not adequate memory allocated for Windows, but you'd probably experience that in the context of other performance issues if that were the case. 

I have 12 GB allocated to my virtual machine. You can check yours by clicking on the Parallels icon and selecting "Configure" and then the "Hardware" tab, then CPU & Memory.

Phil Mayor

Hi Trina not sure how much memory your Macbook Pro has if you are only running Storyline on Windows and everything else native I would only give 4-5gb to parallels, Storyline being 32bit cannot address more than 4gb (I think it is large address aware, if not it is 2gb).  I have 32gb available and only ever give window 5gb, lets my app fly on the Mac side and I use everything else native.

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