Storyline 2 playback issue on Android 10inch tablet

Sep 02, 2015

Hi I have a client that is having an issue when viewing an articulate storyline 2 file via a 10 inch android browser. You can click play and it will play but if you move the screen to the right, left, up or down it resets the player to the start. So if a user clicks to scroll even a tiny bit, it resets it. Can't replicate it on ipad or 7-9 inch tablets as they work ok. 

Any help is great.

48 Replies
Tim Krauss

Samsung 10 inch, Verizon 10 inch, and LG 10 inch. Yes they are conforming it to the Chrome as we do that all the time and it looks fine on smaller tablets with Chrome (ie. 7 and 9 inch tablets)

https://ulearn.embassyllc.com/section/idaho-new-hire-learning-jumpstart.206/page/assisted-life-intro.33708/

You can login to the system via:

un- testuser

pw- test123

 

Have you seen it do that before?

Ashley Terwilliger-Pollard

Thanks Tim for sharing the link here and the log in. I tested it first in Chrome on my desktop and the course just spins like it's trying to load, so I'm never able to access it. I'm using the latest version of Chrome and viewing the Flash output there, so I'm curious if you could share a copy of the .story file so that i could look at republishing and load up to another server/LMS?

Tim Krauss
Ashley Terwilliger-Pollard

Chase and Tim,

I assume you work together? :) 

Thanks for sharing those links and the file. I saw the same thing as you mentioned on my Galaxy Tablet (10 in) running Android 4.4. I took a look at placing it in another web server here (Tempshare so it's only live for 10 days) and that version viewed fine on my device.

Since you've embedded this into another site,I'd imagine it has something to do with the embedding of the player frame? Are you making any customization's to it when including there? I don't really have any knowledge of HTML coding - but know we have some steps documented here in regards to how to embed. 

Chase Lawrence

I will talk with Tim and see how this is possible.  We have to track all of our training in our LMS, which houses this very Storyline module.  Nothing is embedded, it's uploaded through a unique system we've created that allows us to track progress and completion.  I'm confident we will find a way to fix this and from both Tim and myself, we appreciate your help on this.

Tim Krauss

Yes, Chase and I work together....

Ashley thanks for the help. It doesn't make sense though that the 8 inch works fine but the 10 in doesn't??? I did a video for each one at the verizon store and the 8 inch worked great and the 10 inch it disappeared.

Video with 8 inch tablet works fine- https://vimeo.com/138246085

Video with 10 inch tablet disappears- https://vimeo.com/138245935 

This tells me it can't be our LMS because it works fine on desktop, iphone, android, ipad and 8 inch android tablets. 10 inch was the only one it did that on.

Thoughts???

Phil Mayor

Tim, have you replicated this in Scormcloud it is odd that it is happening but would be interesting to know if it is your LMSs way of showing the course that is limiting it.

Out of interest what is the resolution of your 10inch tablet and is the player set to scale to fill the browser. I would have a play with these settings to see if it is scaling incorrectly.

I watched the videos and couldn't see if a gesture caused it to hide.

Tim Krauss

No I have not replicated this on Scormcloud. Our LMS shows all storyline 2 great on desktop, phones and most all tablets which we have tested. Is there a test account on scormcloud we can use to test it?

yes the gesture of touching the screen anywhere makes it disappear. If you click next it is fine, but when you touch for it to expand or move the screen it is gone. 8 inch you can move it anywhere and it is fine.

Display Size 10.1 Display Resolution 1280 x 800

 

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