Hi I have a client that is having an issue when viewing an articulate storyline 2 file via a 10 inch android browser. You can click play and it will play but if you move the screen to the right, left, up or down it resets the player to the start. So if a user clicks to scroll even a tiny bit, it resets it. Can't replicate it on ipad or 7-9 inch tablets as they work ok.
Which OS are they using on their tablet and do you know which tablet it is? Also, did you confirm their viewing it in Chrome per the system requirements? If you can share a link to the course we can take a look at testing it as well.
Samsung 10 inch, Verizon 10 inch, and LG 10 inch. Yes they are conforming it to the Chrome as we do that all the time and it looks fine on smaller tablets with Chrome (ie. 7 and 9 inch tablets)
Thanks Tim for sharing the link here and the log in. I tested it first in Chrome on my desktop and the course just spins like it's trying to load, so I'm never able to access it. I'm using the latest version of Chrome and viewing the Flash output there, so I'm curious if you could share a copy of the .story file so that i could look at republishing and load up to another server/LMS?
Thanks for sharing those links and the file. I saw the same thing as you mentioned on my Galaxy Tablet (10 in) running Android 4.4. I took a look at placing it in another web server here (Tempshare so it's only live for 10 days) and that version viewed fine on my device.
Since you've embedded this into another site,I'd imagine it has something to do with the embedding of the player frame? Are you making any customization's to it when including there? I don't really have any knowledge of HTML coding - but know we have some steps documented here in regards to how to embed.
I didn't mean to the player itself, but how you're embedding it into the site. I not equipped to assist with the HTML coding of how it's appearing on your site, and since it works normally as another server I'm not sure what next steps to offer from our end.
I will talk with Tim and see how this is possible. We have to track all of our training in our LMS, which houses this very Storyline module. Nothing is embedded, it's uploaded through a unique system we've created that allows us to track progress and completion. I'm confident we will find a way to fix this and from both Tim and myself, we appreciate your help on this.
Ashley thanks for the help. It doesn't make sense though that the 8 inch works fine but the 10 in doesn't??? I did a video for each one at the verizon store and the 8 inch worked great and the 10 inch it disappeared.
This tells me it can't be our LMS because it works fine on desktop, iphone, android, ipad and 8 inch android tablets. 10 inch was the only one it did that on.
Were the Android versions all the same or did you only have difficulty on the 5.0.2 version, which is the 10 inch tablet? I can try to see if someone on our team has this Android version for testing as well if needed.
Reaching out to the team now to see if we have a device to test on. I can 'make' the issue happen on my 10 inch tablet, but not consistently and I am only on the 4.4.2 version.
User just completed a test on a 7" tablet with 5.0.2.
The course worked as expected and user could drag up, left, or right without the course reloading. Dragging down does reload the page, but that is a feature of Chrome.
Sound good. Any size tablet worked fine except the 10 inch which is the one our client bought a bunch of Andover the in the field for training! So hence why we need a solution to fix the 10 issue.
Once you touch it it disappears. You can see it in the video I posted.
Tim, have you replicated this in Scormcloud it is odd that it is happening but would be interesting to know if it is your LMSs way of showing the course that is limiting it.
Out of interest what is the resolution of your 10inch tablet and is the player set to scale to fill the browser. I would have a play with these settings to see if it is scaling incorrectly.
I watched the videos and couldn't see if a gesture caused it to hide.
No I have not replicated this on Scormcloud. Our LMS shows all storyline 2 great on desktop, phones and most all tablets which we have tested. Is there a test account on scormcloud we can use to test it?
yes the gesture of touching the screen anywhere makes it disappear. If you click next it is fine, but when you touch for it to expand or move the screen it is gone. 8 inch you can move it anywhere and it is fine.
SCORM Cloud is a free industry standard for testing SCORM content so you can make an account here. I also tested it on another web server and that version viewed fine on my device, so please keep us posted on how it appears at SCORM Cloud and then if you're able to embed that version on your site.
48 Replies
Hi Tim,
Which OS are they using on their tablet and do you know which tablet it is? Also, did you confirm their viewing it in Chrome per the system requirements? If you can share a link to the course we can take a look at testing it as well.
Samsung 10 inch, Verizon 10 inch, and LG 10 inch. Yes they are conforming it to the Chrome as we do that all the time and it looks fine on smaller tablets with Chrome (ie. 7 and 9 inch tablets)
https://ulearn.embassyllc.com/section/idaho-new-hire-learning-jumpstart.206/page/assisted-life-intro.33708/
You can login to the system via:
un- testuser
pw- test123
Have you seen it do that before?
Probably the newest OS available for Android but I will find out.
The OS is Android 5.0.2 (Lollipop)
Thanks Tim for sharing the link here and the log in. I tested it first in Chrome on my desktop and the course just spins like it's trying to load, so I'm never able to access it. I'm using the latest version of Chrome and viewing the Flash output there, so I'm curious if you could share a copy of the .story file so that i could look at republishing and load up to another server/LMS?
Yes, Chase will post a link for you to see it. Weird you can''t see it.. as we can access it fine on chrome or any browser.
Try another one- https://ulearn.embassyllc.com/section/idaho-new-hire-learning-jumpstart.206/page/hipaa.33705/
https://ulearn.embassyllc.com/section/idaho-new-hire-learning-jumpstart.206/page/bloodborne-pathogens.33706/
Each of them have storyline 2 on them.
Here is the .story file for the module you were trying to view.
Chase and Tim,
I assume you work together? :)
Thanks for sharing those links and the file. I saw the same thing as you mentioned on my Galaxy Tablet (10 in) running Android 4.4. I took a look at placing it in another web server here (Tempshare so it's only live for 10 days) and that version viewed fine on my device.
Since you've embedded this into another site,I'd imagine it has something to do with the embedding of the player frame? Are you making any customization's to it when including there? I don't really have any knowledge of HTML coding - but know we have some steps documented here in regards to how to embed.
No customization at all - it's the default player.
Hi Chase,
I didn't mean to the player itself, but how you're embedding it into the site. I not equipped to assist with the HTML coding of how it's appearing on your site, and since it works normally as another server I'm not sure what next steps to offer from our end.
I will talk with Tim and see how this is possible. We have to track all of our training in our LMS, which houses this very Storyline module. Nothing is embedded, it's uploaded through a unique system we've created that allows us to track progress and completion. I'm confident we will find a way to fix this and from both Tim and myself, we appreciate your help on this.
Yes, Chase and I work together....
Ashley thanks for the help. It doesn't make sense though that the 8 inch works fine but the 10 in doesn't??? I did a video for each one at the verizon store and the 8 inch worked great and the 10 inch it disappeared.
Video with 8 inch tablet works fine- https://vimeo.com/138246085
Video with 10 inch tablet disappears- https://vimeo.com/138245935
This tells me it can't be our LMS because it works fine on desktop, iphone, android, ipad and 8 inch android tablets. 10 inch was the only one it did that on.
Thoughts???
Were the Android versions all the same or did you only have difficulty on the 5.0.2 version, which is the 10 inch tablet? I can try to see if someone on our team has this Android version for testing as well if needed.
5.0.2 was the one we tested on yes. But that is the newest version I think.
Tim Krauss
Sent from my iPhone
Chase what version do you have there? Yes Leslie please test. As you can see in my video tests it is crazy why one works and he other doesn't.
Reaching out to the team now to see if we have a device to test on. I can 'make' the issue happen on my 10 inch tablet, but not consistently and I am only on the 4.4.2 version.
I am currently separated from my tablet but I can test later today.
Hi Tim! I was curious about the OS as well.
User just completed a test on a 7" tablet with 5.0.2.
The course worked as expected and user could drag up, left, or right without the course reloading. Dragging down does reload the page, but that is a feature of Chrome.
We should hear from Justin later.
Sound good. Any size tablet worked fine except the 10 inch which is the one our client bought a bunch of Andover the in the field for training! So hence why we need a solution to fix the 10 issue.
Once you touch it it disappears. You can see it in the video I posted.
Hi Justin, Leslie and Ashley...
Did you have a chance to test it on the 10 inch tablet? Any news on it? We need to find an answer by this Friday for our Client Chase. Thanks so much.
Hi Tim! I followed up with Justin this morning and he did not have a 10" as previously thought, but had no issue on his 9" tablet on the same version.
I will reach out further to see if there is any other possibility for testing this.
Yes please. I know the 8 inch, 7 inch and 9 inch are all working fine, Just the 10 inch is the issue.
Tim, have you replicated this in Scormcloud it is odd that it is happening but would be interesting to know if it is your LMSs way of showing the course that is limiting it.
Out of interest what is the resolution of your 10inch tablet and is the player set to scale to fill the browser. I would have a play with these settings to see if it is scaling incorrectly.
I watched the videos and couldn't see if a gesture caused it to hide.
No I have not replicated this on Scormcloud. Our LMS shows all storyline 2 great on desktop, phones and most all tablets which we have tested. Is there a test account on scormcloud we can use to test it?
yes the gesture of touching the screen anywhere makes it disappear. If you click next it is fine, but when you touch for it to expand or move the screen it is gone. 8 inch you can move it anywhere and it is fine.
Display Size 10.1 Display Resolution 1280 x 800
Hi Tim,
SCORM Cloud is a free industry standard for testing SCORM content so you can make an account here. I also tested it on another web server and that version viewed fine on my device, so please keep us posted on how it appears at SCORM Cloud and then if you're able to embed that version on your site.
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