Storyline 2 - playing video clips on Android tablet

Hello Trevor,

What type of device are you using and what version? Also what internet browser are you using?

Here is a list of the system requirements for Storyline 2

Please let us know if you need anything else.

Hi Emily,

I'm testing on two different Android tablets. One is running 4.1.2, the other is running 4.2.2.

As per the recommendation for Android I'm only using Chrome browser 37.0.2062.117 (latest I can download).

I have checked the tablets can play mp4 video clips by accessing the same video clips directly from my web server and both tablets play the clips without any issues. I have also accessed an mp4 reference site with mp4 video clips made with different encoders, bit rates, settings etc and my tablets can play them all.

So it appears to me to be a Storyline issue.

Trevor

Hi Emily, another update:

I have been doing some more testing this morning and I appear to have found aspecific setup where the video will not play on an Android device which is LMSrelated.

Test that worked:

I made a story project with my video clip imported as MP4 and did not compress.I published to the web (not LMS), uploaded and played via story.html. This timethe video played on PC, iPad and Android. So all was working, although itappears to be a good idea not to recompress an MP4 video (the original MP4 wasa very good compression anyway).

Test that did not work:

I published the same project as LMS SCORM including the HTML5 option but notthe AMP. That was uploaded to the LMS which is Totara 2.5 (a variant ofMoodle). On the PC and iPad the video plays OK. However this time on an Androiddevice the video will not play.

SoI have to conclude that the issue is LMS related. I'll contact the LMS supportteam and have them look into the issue.

Regards

Trevor

Hello Trevor, 

Thanks for the update.

You can also test this on the SCORM Cloud, this is the industry standard in testing. This will verify that is is LMS related.

let us know if you need anything else.

Hi Emily,

Yes, I'll also test on SCORM Cloud for further evidence.

Hi Emily,

The issue is with the custom Totara theme. In an un-themed version of Totara (variant of Moodle) video plays without an issue. The LMS provider is working on a fix.

This information may be useful to someone searching for the same issue in the future.

Trevor

Thank you for the update Trevor!