Storyline 2 - Problem with FLV files with alpha channels

Oh dear. Here's my problem. I have some big SL2 .story files that have .flvs in them and they show black backgrounds when published.

I have downloaded the latest SL2 1609.3020 version. Same problem exists.

So, then deinstalled SL2, downloaded SL1, installed it,  pulled out the .flv files from the story_content folder (from the old published SL2 files) in the output.  And put them into SL1. And they still show black. 

Tried this with a white image (shape) behind them too. 

What do I do now??

Everyone is saying this has been fixed. But I don't see it. Have attached one of the nasty .flv 's for someone to prove me wrong.

Thanks

I did not get the luxury of getting the .flv s separate as assets - had to hunt them down from inside the project. The individuals who did this have long since left the company.

Try converting the flv files to MP4 then change the background in the mp4
using a video editor.

Hi Elizabeth,

Take a look at this one and the .story file attached. It worked for me using the latest update of Storyline 2. 

Can you try opening that one in Storyline 2 and publishing it yourself? Let me know if that works. 

Thank you for trying to help. But, It does not work for me. I still see the black. Here is the screenshot of what I see in your amazon hosted storyline. 

Thank you

Hi Elizabeth,

What browser are you viewing it in? I tested in Chrome and Firefox. 

Also, can you look at the end of the URL to confirm it's showing story.html vs. story_html5.html? FLV videos with alpha transparency will only work in Flash so if you've disabled Flash in your browser that could account for the black background as it's converting to an MP4 and removing the alpha channel transparency.

Hi. I am using Safari. When I looked at your link and I can not show the story.html version as it always resets the url to story_html5.html. And, when I looked at your link in Chrome I (automatically switching itself to the story_html5.html version, I still see black.

That's expected Elizabeth if you're viewing the HTML5 output. Browsers like Chrome have started disabling Flash by default - and you'll see a bit more about that here.  

The story.html file is coded to present the Flash or HTML5 output based on the browser you're using and what it's capable of showing - so you may want to look at reenabling the Flash plugin for Chrome.