Storyline 2 Published File Doesn't Work in Chrome but Does in IE and Firefox

I have created and published a Storyline 2 training by importing powerpoint slides and adding audio files.  When I view in IE or Firefox, everything works okay.  However when I view in Chrome, only the audio files play but nothing show on the screen.  Can anyone help me diagnose what the issue could be?



15 Replies
Luke Benfield

Hi Beth,

How are you viewing the course in your browsers? Are you viewing through an LMS or hosted site, or are you opening the story.html file in the published folder/clicking "view project" when the publishing is complete?

If you are using the story.html, or the view project button, and you have used either the publish to LMS or publish to Web options, your course will encounter issues playing due to issues with Flash. Try publishing to CD and running the Launch_Story.exe file and see if that works for you.

Hope that helps.

Beth Teaney

Thank You Luke!  I published it to SCORM first and then Web and experienced the same issues as you state above only in Chrome.  I just tried publishing it to CD and it works in Chrome now so thanks.

I was going to put the SCORM file in my LMS (first time I have published to SCORM or added to our LMS) and the file was rejected.  Trying to figure out that issue now.  But at least I have an answer to the above issue!  Thank you!

Renuka Iyer


Thanks for the quick response. I had to jump a few hoops to get approval to
upload the content to Tempshare.

I uploaded the file to Tempshare, and again, on Chrome, the images do not
display. Here's the link:

Any help would be much appreciated.




Leslie McKerchie

Thanks for testing that Renuka and letting us know the results. Since you are able to replicate, we would want to take a look at the .story file. You are welcome to attach here via the 'Add Attachment' button in the bottom left of the reply window or if you need to share privately, you may do so here.

Meghan Koyama

I'm having the same problem using a Tempshare hosted file.  Initially, the course loaded but was lagging in Chrome (plays normally in IE).  It is a media and interaction heavy project.  I tried clearing my Chrome cache and cookies, but that made it worse... resulting in Chrome playing only the audio without any imagery on the screen.  The file will ultimately be hosted in our LMS, so I will next test how it launches in the LMS using Chrome.

Alyssa Gomez

Hi there Meghan,

Thanks for reaching out! If you published the file for LMS, then testing it within an LMS would be your best bet. I'd also recommend testing it in SCORM Cloud, since that's an industry standard for LMS testing. We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.  We are happy to help you with that testing if you'd like to share your file!


Meghan Koyama

I still had problems. Looks like the workaround for me ended up being publishing the course to LMS with the HTML box UNCHECKED. This prompts Chrome to revert back to reading the file as flash rather than HTML. Once it recognized the flash, the visuals played with the audio. Not a graceful solution, but it gets me to where I need to be.

Ahmed Ibrahim

I am suffering from the same problem here, my published web project works on IE but not working on chrome or firefox (no visuals are displayed in html5, flash version only works)

I am using storyline3

Here is the online link:

The tempshare link that is not working also here:

Any suggestions to have it works with html5 version?

Ashley Terwilliger-Pollard

Hi Ahmed,

It looks like you've published this with Update 1 of Storyline 3? I'd recommend installing the latest update, Storyline 3, build 3.5.16548.0 as that includes many fixes and changes to how the HTML5 output will playback. 

Also, I'm not sure what visuals are not displaying? I tested it in Flash and HTML5, and here's a screenshot of what I saw at one point in HTML5 that matched the Flash view.  Let me know and I can test it again!