Storyline 2 Publishing

Hi, large files are not an issue usually. Sometimes a computer may not be able to handle the file size and it can crash because of that. Here's some info on that: https://articulate.com/support/article/system-requirements-for-articulate-storyline

When you publish there are some options for selecting the size/quality etc - so you might want to try playing around with those as well. I've attached an image of the menu for this. When you go to publish click on Custom Optimization and it brings up the options. Noel

Hi Lynelle,

Thanks for reaching out and letting us know what you are running into as well as the troubleshooting that you've already done.

We do recommend working and publishing to your local C: Drive.

Curious if the issue happens in any course you are working on or just this particular one? 

Are you able to preview the entire course?

If it's happening in any/all files, you should conduct a repair of your software.

Let me know how this troubleshooting helps.

Hello Leslie - 

Thank you for the help. I consistently have trouble publishing S2 files, where they crash and I have to try publishing over and over until finally it works. But this time I cannot get it to work. This issue doesn't appear with every S2 course I have, but it is an ongoing issue.

I am upgrading to S360 soon, perhaps that will help?

Hi Noel - 

Thank you for the help. I've played around with the size and quality, but that doesn't seem to make a difference.

Hi Lynelle,

Let me know how the repair works for you and please notice that there is an additional link to some additional troubleshooting if you need to uninstall/reinstall your software to get it back in working order.

I was finally able to publish part of the course, but now the audio doesn't play and the colors/theme is all messed up.

Hi Lynelle, 

I'm glad a part of it published, but let's figure out what exactly is going on with that file and your publishing process as a whole! 

I went ahead and opened a Support case for you, this will allow you to share a copy of the .story file with our Support Team if you're able and they can also confirm that you're consistently following the other best practices Leslie outlined.  They'll be in touch shortly to have you share a copy of that project and with other details. 

I'm reporting that I had the same problem with publishing, so thanks for posting this. I tried the repair strategy and it did work.

So glad you found what you needed, Michele! Thanks for chiming in. 😊