Storyline 2 Results slide print option is blank
Sep 17, 2015
By
chris magee
Hello, I have looked at several discussions but have not seen anything about my concern. I created a Storyline 2 project that has a combination of blank basic layout and graded quizzing slides. I have published this to Web... using IE 10.
When I select the print button on the results slide, the option to add the name comes up, select OK and nothing happens. A big blank screen appears....
I cannot figure out what is wrong.... the quiz scores correctly. All of the questions appear in the results slide properties.
Any suggestions would be so appreciated.
9 Replies
Hi Chris,
Where are you testing your published output? Are you looking at it within the locally published output files or have you uploaded to a server or LMS? You'll want to ensure you're testing in the intended environment as described here testing it locally could cause you to encounter security restrictions.
Hi Ashley,
I've got the same problem.... It worked just fine before, but after upgrading to Storyline 2, Print option opens a blank page.
Why is this happening? Is there a way to fix it?
Thanks!
Hi Inbal,
Did you review the information I previously shared with Chris about where to test the published output? If you're testing it locally that could be why you're experiencing some odd/undesired behavior - so you'll want to upload to your web server or LMS to test.
If you are testing there, I think we'd want to know a bit more about the browser and where you're hosting the course and also take a look at your .story file to see any other things that could be contributing and do some testing ourselves. You can share it here using the "Add attachment" button.
I am having the same issue and my published file is located on a web server, does the same thing.
Blank print page with the server, and blank from my local drive.
Hi Mitch,
Which version of Storyline are you using? Storyline 360 changed how the report.html file worked, and therefore the "hack" here to allow you to edit the printable results is something that no longer works as it previously did. If you are still using Storyline 2 and it's not working - do you know what browser you were viewing the content in? I'd expect it to be blank locally based on security restrictions previously mentioned - but if you're viewing the Flash or HTML5 supported browser I'd expect it to be working normally.
Ashley,
This is also happening to me in Storyline 2, both locally and when I publish the normal web versions. Print Results shows a blank page. I am using Edge and IE11 browsers and I am on Windows 10.
Hello Paul - Be sure that you are publishing and sharing your content as this document explains. I've seen users experience issue with this functionality if they are still viewing locally. You can utilize Tempshare to test your web publish if needed.
If you need us to take a look, please feel free to share your .story file.
I know this is an old thread but didn't see any solution to it. We are currently using SL2 Vr. 13. publishing for web and uploading to a web server. Running explorer 11. We select the print button, enter a name and get a blank web page. If I run it locally it works just fine. Was any solution to this found?
Thanks for reaching out, Mike.
You're right, seems we didn't hear back from users to reach a solid conclusion.
Searching the forums turns up with much more of the same.
Since you published to the web, could you upload the content to Tempshare to see if it works as expected there? This will help pinpoint if it's the course or your web server.
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