Storyline 2 serial number
Jan 26, 2018
By
Emalyn Lim
Hi,
Understand that a serial number can only be use in 2 machines. Currently one of my machine (Machine A) did not deactivate the license first before undergoes reformat. When my Machine A returns I could not activate the license again stating that usage limited. At the very moment, I've been deactivating and activating the remaining one license use, between my two machines which is inconvenience. I've reported this issue to the support team. But seems like they could not be any help.
Have any of you faced this issue before and how to solve this? I'm just wondering what if one day, one of the machine got stolen then how? Can't I deactivate from all machines like how Adobe can?
8 Replies
Hi Matthew,
I did reach out to them and it has been dragging very long since last year November without any solution. Therefore, I'm trying to see if there is any help here.
It's very inconvenient and frustrating to jump between two of my machines due to this problem.
I have had this issue happen a lot (I use Virtual machines which in early days of W10 had a tendency to bomb at some point), I normally reach out to support and is resolved within the hour.
I always ask them to deactivate any active machines and then I reactivate the machines I need to use.
Hi Emalyn!
I am sorry if you are still having issues. Did you receive the email I sent this morning? If not please reply back to the case and let me know, and I will get back to you ASAP.
Thanks!
Hi Everyone,
I just wanted to clarify here that we are not able to deactivate any machines from our end. Sometimes we can make exceptions with adding activations, but we are not able to actually deactivate any machines.
We do ask to submit a support ticket for all activation cases so we can handle on a case by case basis. Here is a link to our EULA.
Thanks!
I have the same issue as above. We have gotten new computers and the employees that had storyline 2 installed forgot to deactivate before handing in the old. So now we cannot use any of the licenses.
I have written a support request but heard nothing yet.
//Christoffer
Hi Christoffer,
I don't see any open or recent cases for you, which may be why you haven't heard from our Support team yet. Did you email Support@articulate.com or use the case submission form?
I'll start a new case for you so that our team can reach out!
I used your e-mail. See below:
From: Christoffer Bengt Jørgensen
Sent: 5. september 2018 14:03
To: support@articulate.com
Subject: resetting licenses for storyline 2
Hi,
As we have changed to new computers and have not “unlicensed” the old, I would like to know if you could please reset all our licenses. I don’t know if there is anything you need more from me.
Licenses:
xxx
xxx
Best,
Christoffer Bengt Meier
Thanks, Christoffer. I didn't see that so perhaps it got stuck in your email outbox? Either way, I started a new case for you today so you should hear from our team shortly.
This discussion is closed. You can start a new discussion or contact Articulate Support.