Storyline 2 opens full screen but partially off screen. The title bar is off screen and there is a space approximately the size of a task bar or title bar that it does not fill at the bottom.
I uninstalled all copies of Storyline and downloaded a fresh copy of the installer before reinstalling but it still sits partially off screen. Reinstalling made no difference.
I'm running Windows 7 on a PC. Intel i7-3930K CPU@3.2GHz with 16GB RAM.
DPI settings are Windows default: smallest (100%). Articulate support provided steps to adjust DPI and my settings are the recommended settings. Any other ideas what it could be?
Oh boy. I went through all the steps of turning off UAC, uninstalling Storyline, downloading and running the slCleanup.bat, downloading the latest version, (didn't appreciate the link to the latest being a copy of Storyline, not Storyline 2) rebooting a gazillion times. Because the new installation still has the problem I uninstalled Flash Player and all its associated files in various locations.
No change.
I'm thinking about seeing what happens when installing to another computer.
My computer runs fine. I don't have any problem with anything but Storyline 2. Storyline (not 2) runs just fine - no issues. Even Storyline 2 runs okay, it just isn't all the way on screen.
I'm not sure what you mean by runs off the screen? Are you still working with your IT team regarding this issue as it sounded like Windows 8.1 worked ok - but not on the other OS you were using?
My IT? Why my IT? If I were encountering this problem with other software I might approach my IT but it is only Storyline that has any problem. None of the hundreds of other applications I'm running behave this way.
I've submitted a screencast to Articulate support. Perhaps it will lead to the answer.
You mentioned isolating the issue to something about your computer since it worked as expected on a Windows 8.1 set up. Since I haven't seen a screenshot of what you're referring to, or any additional information in regards to your set up it seemed like an issue that your IT team could help isolate based on the difference in the two systems.
I see that you're working with our Support team now, so I'll continue to follow along with your case.
Was there a resolution for this? I have the same problem -- when I start Articulate 2 (on my dual monitor system), the menu bar of Articulate 2 is slightly off the screen (which means I cannot minimize or maximize it, except through the [Windows Key]+[down arrow]). My assumption is that because I have my Windows Task bar at the top, Articulate doesn't know realize which part of the screen it is supposed to occupy, so it places itself *under* my taskbar (on the top). I solve that by minimizing it and moving it to the other monitor.
Now however, after installing the most recent update today, when I pop out the timeline, it pops out so far above the screen that I can't move it (and it doesn't react to the windows-down key trick.) Sadly, whether I close the project and re-open it or exit Storyline and re-start it, I get the same problem -- the timeline stays where it was, out of my reach. So now, I'm completely unable to edit my storyline file, because the timeline for all the slides/scenes is above my screen. Any suggestions or examples of the previous resolution would be wonderful!
I feel your pain. Unfortunately I have no solution to offer but I appreciate the warning that I may need to beware of ending up where you are because I run two monitors with the timeline on a separate monitor.
Davy Jones
Educational Technology Center Senior Analyst
[email
Thanks for sharing that here, and the "redock" is a bit different than the issue we shared with our QA team here but we'll keep folks posted if there are any updates to share.
Yes, luckily I was able to resize the undocked timeline's width...to see and choose the "redock all" button. Now, as long as I work with the timeline in its usual spot -- (and don't use Articulate on my right monitor, which is where my taskbar is along the top), I can use it without a problem. It's not a long-term solution, because I need to undock my timeline to manage the long list of elements on the timeline, but for now...I'm at least productive! :)
This issue that has been reported to our QA Team for this thread is similar to your image and applicable to users that are utilizing a taskbar on the side or the top as opposed to the bottom of the screen. Is this your set up as well?
28 Replies
Hello Davy,
You may want to check the DPI settings on your computer to see if this helps.
DPI settings are Windows default: smallest (100%). Articulate support provided steps to adjust DPI and my settings are the recommended settings. Any other ideas what it could be?
Hi Davy,
I have not heard of this issue before. Have you run the repair as well after the new install?
Oh boy. I went through all the steps of turning off UAC, uninstalling Storyline, downloading and running the slCleanup.bat, downloading the latest version, (didn't appreciate the link to the latest being a copy of Storyline, not Storyline 2) rebooting a gazillion times. Because the new installation still has the problem I uninstalled Flash Player and all its associated files in various locations.
No change.
I'm thinking about seeing what happens when installing to another computer.
Thanks for the update Davy,
let us know how the other computer works.
Also when replying via email you email signature will appear on the post. If needed, you can click on edit to remove this.
When I install on a Windows 8.1 machine, it runs fine. There is something about my computer.
Thanks Davy for the update. Hopefully you'll be able to work with your IT team to fix the other computer.
My computer runs fine. I don't have any problem with anything but Storyline 2. Storyline (not 2) runs just fine - no issues. Even Storyline 2 runs okay, it just isn't all the way on screen.
Hi Davy,
I'm not sure what you mean by runs off the screen? Are you still working with your IT team regarding this issue as it sounded like Windows 8.1 worked ok - but not on the other OS you were using?
My IT? Why my IT? If I were encountering this problem with other software I might approach my IT but it is only Storyline that has any problem. None of the hundreds of other applications I'm running behave this way.
I've submitted a screencast to Articulate support. Perhaps it will lead to the answer.
Hi Davy,
You mentioned isolating the issue to something about your computer since it worked as expected on a Windows 8.1 set up. Since I haven't seen a screenshot of what you're referring to, or any additional information in regards to your set up it seemed like an issue that your IT team could help isolate based on the difference in the two systems.
I see that you're working with our Support team now, so I'll continue to follow along with your case.
I definitely appreciate your efforts to help me to a solution. Thank you!
No problem Davy. :-)
Was there a resolution for this? I have the same problem -- when I start Articulate 2 (on my dual monitor system), the menu bar of Articulate 2 is slightly off the screen (which means I cannot minimize or maximize it, except through the [Windows Key]+[down arrow]). My assumption is that because I have my Windows Task bar at the top, Articulate doesn't know realize which part of the screen it is supposed to occupy, so it places itself *under* my taskbar (on the top). I solve that by minimizing it and moving it to the other monitor.
Now however, after installing the most recent update today, when I pop out the timeline, it pops out so far above the screen that I can't move it (and it doesn't react to the windows-down key trick.) Sadly, whether I close the project and re-open it or exit Storyline and re-start it, I get the same problem -- the timeline stays where it was, out of my reach. So now, I'm completely unable to edit my storyline file, because the timeline for all the slides/scenes is above my screen. Any suggestions or examples of the previous resolution would be wonderful!
Thank you!
I feel your pain. Unfortunately I have no solution to offer but I appreciate the warning that I may need to beware of ending up where you are because I run two monitors with the timeline on a separate monitor.
Davy Jones
Educational Technology Center Senior Analyst
[email
Hi Randall,
This issue is still with our QA team and they're investigating it further. Once I have information to share we'll post it here.
Can you get to the "Redock All Windows" option on the File tab ribbon?
[https://articulate-heroes.s3.amazonaws.com/interface7bxiz8w6.png]
(see bottom of page: https://community.articulate.com/series/4/articles/using-story-view-in-articulate-storyline-2 )
Davy Jones
Educational Technology Center Senior Analyst
[email
Sorry, Redock is on the “View” tab, not the “File” tab.
Hi Davy,
Thanks for sharing that here, and the "redock" is a bit different than the issue we shared with our QA team here but we'll keep folks posted if there are any updates to share.
Yes, luckily I was able to resize the undocked timeline's width...to see and choose the "redock all" button. Now, as long as I work with the timeline in its usual spot -- (and don't use Articulate on my right monitor, which is where my taskbar is along the top), I can use it without a problem. It's not a long-term solution, because I need to undock my timeline to manage the long list of elements on the timeline, but for now...I'm at least productive! :)
Thanks Randall for the update and we'll keep you posted here as well.
I'm having the same issue, and here's another thread about it:
https://community.articulate.com/discussions/articulate-storyline/maximized-storyline-2-window-does-not-respect-desktop-taskbar-position
Hi Glen! I think this might be a bit different, but I did just respond to your post here.
I am experiencing a similar issue where I am unable to make adjustments to the player since the dialog box is above the top of my screen.
Hi Jennifer!
This issue that has been reported to our QA Team for this thread is similar to your image and applicable to users that are utilizing a taskbar on the side or the top as opposed to the bottom of the screen. Is this your set up as well?
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