Storyline 2 - two problems

Hello Terry,

This issue has come up before. See here.  This should have nothing to do with the Trial version as Nancy stated.

Rebooting and working locally are the best things to start with.

Some automated backup programs and file sharing programs can momentarily lock files. If you continue to encounter this error message, reboot your computer and temporarily disable all backup and sharing programs. If this resolves the issue, re-enable the backup and sharing programs. If the issue occurs again, ask the application vendor(s) how to exempt your Articulate files, so they won't become locked.

You could try the steps shown here if you continue to see this behavior.

I have the same problem! About once a day when trying to open a story file I see "The project is locked by another process."

I clicked on the links above, but those are to SL1, and I'm thinking it's different in SL2? Sometimes I restart my computer and it is still locked. Help!

Hi Andrea, 

Similar steps you'll want to go through as Emily mentioned - but if you're using SL2, please first confirm you're on the latest update 4, available here. Also please confirm you're working locally as described here. 

Hi There,

I have come across this thread and I'm having the same issue. I have tried all suggestions on this thread and others with no success.

1. I am working locally with file name within the naming limits

2. I have uninstalled and reinstalled SL2 several times

3. I have followed the additional steps for the .NET and also reinstalled Flash

4. I have tried importing from the file and this also won't work

I have spent several hours trying to access this file and I am at my wits end, someone please help.

Thanks in advance

Merridee

Hi Merridee!

After all of that troubleshooting, I would advise that you reach out to our support team here.

I can't open file in storyline locked by another process.   I tried everything.  I am using a free trial of 2.   it upgraded my project from one.  Now can't open it on 1 or 2.

Hi Diane,

Have you already gone through the troubleshooting steps mentioned above in terms of working locally and looking at repairing your install of Storyline? If so, are you able to open a brand new blank Storyline project and it's just this one that is problematic? Are you able to open the back up version created for SL1? 

I hope my reply can still help someone, it was really simple in my case to solve this, I wish I knew it from the start.

I got the message "The project "Storyline" is locked by another process." when I tried to open the project I was working on when SL2 crashed. I rebooted, then I un-installed, rebooted again and re-installed SL2 and it still didn't work. I tried to import the project to a new file and it still didn't work.

Then I changed the name of the file and ta da!! I was able to open it and I saved a new copy with the original name.

Hope this works for you too.

Thanks for sharing Maria :)

Sure, hope it helps :)

Copy/pasting the file and then opening the new file worked for me. I deleted the old file and renamed the new one accordingly.

Thanks Mark for sharing that. Glad it works for you. 

thanks great tip. :)

Glad this thread helped you out Nadia. 

Yeah! just rename it!

Thanks Maria!  I'm up against a deadline for  project I've been working on for 2 weeks.  Of course when I went to publish I got this error.   I was panicking until I saw post... renamed the file and I'm back on track!

Glad to hear it Kevin. Love when these posts are still assisting users. Thanks for popping in to share and good luck with the rest of your project.

I have the same problem ("The project is locked by another process") if I right click on Storyline 2 and select the project from the quick jump list (recent).  However, if after getting the message I close the error window, I can open the file from within Storyline 2.

Hi Michael,

Do you have this issue on just this particular project, or a number of projects? This thread is a bit longer, but you'll want to confirm you're following the steps mentioned above to work on local project files and use the latest update of Storyline 2 (Update 7 now). Additionally if it's this one project, I'd look at doing a save as, and then seeing if you're able to open the file either from the right click menu as you mentioned or where it's saved on your desktop or in a folder by clicking on the icon. 

If you're seeing this behavior across all your projects, you'll also want to look at conducting a repair of Storyline. 

This works perfectly.

Yes, thanks Maria. The solution worked this time. Unfortunately though, it doesn't work in all cases. :(

Hi Greg!

Glad that re-naming the file was able to assist you in this case. I've seen you post a couple of places and it seems that you may be having problems across projects.

Are you utilizing the latest update to Storyline 2, which is now Update 7? If so, have you conducted a repair of your software to alleviate issues?

Hi Leslie,

I am using Update 7, but I have not as yet had a chance to repair the Storyline. If problems persist (they seem to ebb and flow ) I will try that before posting to the community again.

Thanks,

Sounds good, Greg!  Feel free to keep us updated!