Storyline 2 - two problems

Just tried to re-open a Storyline 2 file I've been working on and get the error message: "The project "Storyline" is locked by another process."  No indication of which process or any helpful info at all.  Tried rebooting computer and still get the same error, basically preventing me from opening my .story file.  Anyone know what's going on here?  I saved the file on my C: drive so that shouldn't be the problem.

Also, on quite a few occasions, also with SL2, I've tried publishing a file and the application freezes.  I just have to close it on my Task Manager and try again.  Why is this occurring so much?  I'm using the trial version until my office can sort out the finances for buying the software.  Is this stuff related to the trial version?



29 Replies
Mary Ann Kowalczyk (Hagemann)

 I saved the file to my shared drive, then left the file open overnight.  I closed the file when I got to work again. I went to open the file I saved on the shared drive and it got the error everyone was mentioning.  I tried renaming my file, saving it to a local drive, rebooting my computer a few times, removing my %temp% files, and now I am getting an error that the file is corrupt!  I am unable to uninstall and reinstall the software since I don't have admin rights on my computer and that may take a few days to reinstall the software.  Is there anything else you can think of? Thankfully I have a previous version from the same day with a lot of my work missing from it, but at least it's something.  I figured that if I saved the file to my shared drive successfully at night, I'd be able to open it again in the morning.  Not the case :(

Ashley Terwilliger

Hi Mary Ann,

I'm so sorry to hear of the trouble you ran into with this behavior. Working off a network or shared drive, and leaving the file open overnight are two known causes of file corruption. You can read a bit more about that behavior and some ways to prevent corruption here.  When a file does become corrupt, one of the things you can do is look for the file within the temp files, and at least be able to revert back to an earlier version of the Storyline project. If you'd deleted those files, then they'd no longer be accessible for that. 

A repair of Storyline also won't fix one particular file, but it's useful if Storyline were to stop behaving as expected across the board. We've seen that occur for users who experienced installation issues after an update to Storyline or an update to their Windows system and there are some detailed repair steps here. 

I hope that helps clarify some things and prevents any issues for you going forward. 

Mary Ann Kowalczyk (Hagemann)

I will be working from my local drive from now on. It seems I did exactly
what NOT to do... which corrupted my file :) I did have somewhat of a
backup from a few versions ago. It is just strange I saved the file last
night, then left it open overnight, hibernated my computer, then the file I
saved did not open... It would not let me save the file I had open either
but I didn't think I would need to since I saved it last night. Oh well.
I recovered what I could. Thank you for getting back to me!