Storyline 2 Update 11 Error Message - Installation Failed

Hey guys, I remember having to fix this same problem for the last update to Storyline 2 (e.g., 10) but can't remember what I did. The error message when running the update is:

Install Failed

The Storyline installation folder contents appear to have been moved, renamed, or deleted.

Error: 80070643

I thought it was the renaming of a folder or something but can't remember. Any help?

Thanks.

13 Replies
Ashley Terwilliger

Hi Jatinder, 

Sorry you've run into such trouble installing an update for Storyline 2! Can you try disabling your antivirus software and running through the steps here?

If you still have trouble installing after that, please let me know or reach out directly to our Support Engineers. They'll work with you to pull some system information and determine what's holding up the installation. 

Vincent Scoma

Hi Jeanluc, 

I am sorry that you are running into trouble installing Storyline 360. Do you have any antivirus software that is running? If so, you may want to try disabling it and then follow the steps outlined here: 

If you continue to hit any snags, please let us know! You can also connect with our Support Engineers for more tailored solutions here