Hey guys, I remember having to fix this same problem for the last update to Storyline 2 (e.g., 10) but can't remember what I did. The error message when running the update is:
Install Failed
The Storyline installation folder contents appear to have been moved, renamed, or deleted.
Error: 80070643
I thought it was the renaming of a folder or something but can't remember. Any help?
Hey there. I just received a notice about the Storyline update 11. I accidentally closed out of the app without downloading and now I can't locate the option to download from the Articulate website... Can I be sent a link? Thanks.
You can also always use the "Check for updates" button on the Help tab within Storyline to get back there. As long as you're connected to the Internet it'll search for it.
No problem - and just an FYI Peter that responding via email includes your signature here, so you are welcome to edit the post to remove that information.
No worries Richard - I would have shared the link too, just other options in case folks needed it.
When I am trying to install articulate. I am getting error message "Another installations that is incompatible with installer is currently in progress. Please allow the installation to complete and try again".
Sorry you've run into such trouble installing an update for Storyline 2! Can you try disabling your antivirus software and running through the steps here?
If you still have trouble installing after that, please let me know or reach out directly to our Support Engineers. They'll work with you to pull some system information and determine what's holding up the installation.
I am sorry that you are running into trouble installing Storyline 360. Do you have any antivirus software that is running? If so, you may want to try disabling it and then follow the steps outlined here:
13 Replies
Resolved.
If you download and attempt to install the update, you may receive this error message.
Fix? Reboot computer and then run update again. Installation will complete and activate with your existing serial number applied.
Thanks for the update Richard and glad a simple reboot did the job for you!
Hey there. I just received a notice about the Storyline update 11. I accidentally closed out of the app without downloading and now I can't locate the option to download from the Articulate website... Can I be sent a link? Thanks.
Peter,
I think you are looking for this link. It's Storyline 2 UPdate 11 - Build 1609.3020 (10/4/2016)
https://www.articulate.com/support/storyline-2/issues-addressed-in-the-latest-articulate-storyline-2-update/
RIchard
Thanks Richard - you beat me too it! :)
You can also always use the "Check for updates" button on the Help tab within Storyline to get back there. As long as you're connected to the Internet it'll search for it.
Thanks Ashley! I didn't think about the "Check for Updates" button as my brain focused on the phrase "send me a link". :)
That was perfect. Thank you both.
No problem - and just an FYI Peter that responding via email includes your signature here, so you are welcome to edit the post to remove that information.
No worries Richard - I would have shared the link too, just other options in case folks needed it.
Peter,
Glad we could assist!
Richard
Hi Team,
When I am trying to install articulate. I am getting error message "Another installations that is incompatible with installer is currently in progress. Please allow the installation to complete and try again".
Error: 80070652
Hi Jatinder,
Sorry you've run into such trouble installing an update for Storyline 2! Can you try disabling your antivirus software and running through the steps here?
If you still have trouble installing after that, please let me know or reach out directly to our Support Engineers. They'll work with you to pull some system information and determine what's holding up the installation.
I got the same problem when i try to install storyline
Hi Jeanluc,
I am sorry that you are running into trouble installing Storyline 360. Do you have any antivirus software that is running? If so, you may want to try disabling it and then follow the steps outlined here:
If you continue to hit any snags, please let us know! You can also connect with our Support Engineers for more tailored solutions here.
This discussion is closed. You can start a new discussion or contact Articulate Support.