Storyline 2 Update - File Corrupted - 0 bytes

Is there any way to get this file back? I just updated Storyline 2 to the latest patch. When I opened my .story, it gave me an error that the file was corrupt or from a previous version. It is now zero bytes.

1. I'm assuming there is no recovery from this? my bad for not having a backup copy.

2. is it still an issue with Storyline to use a USB drive and have more than 260 characters in a pathname? This seems a little restrictive for these days. I've seen this in posts but they are from 2-3 years ago.

4 Replies
Leslie McKerchie

Hi Sighle!

There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.