Storyline 2 with no free upgrade for existing customers.

Sep 22, 2014

I have gone through the upgrades from Storyline 1 to Storyline 2, and they are basic patches more than complete overhauls. What I find most disturbing is that the Storyline 1 product is taken down off of the website entirely, meaning they've stopped support for the product. Also the support and upgrades for the product seem to all have been implemented in Storyline 2, e.g. Hide Next buttons.

So am I to understand that without purchasing a full Storyline 2 upgrade, I will never be able to have access to a simple and standard patch implementation that should have been there from the beginning??! I have only had Storyline 1 for a few months, and now they've thrown it away and are expecting me to pay more than half the price of the first one to get the second one which is no more than a slight patch upgrade which should've been a free Storyline 1 upgrade from the start.

The arrogance that has to go into a decision like that is unbelievable. Existing customers should've gotten a free upgrade for their loyalty to the product in the first place, especially people who have just bought it. To me I've basically purchased a 4 month trial for over $1200. If I were a new customer right now, I would pay the same amount for Storyline 2 and receive all its upgrades and new features. I can't even purchase my existing copy!!! Its just gone!! How there has not been uproar over this is beyond me. I want my free upgrade of the product that I paid for. 

Who agrees? Let me know your opinions below...

2 Replies
Ashley Terwilliger-Pollard

Hi Ros,

We still support Storyline 1, as we support the current version and the previous version for all our products (similarly when Studio '13 was released, we still support Studio '09). 

You may want to review the thread here where our Director of Customer Support (Justin) answered a few questions in regards to upgrades, pricing, and continued support. If you have any other questions, please feel free to reach out to us here, or connect with our Sales support, or our Support engineers. 

This discussion is closed. You can start a new discussion or contact Articulate Support.