Storyline 2 won't preview

Dec 31, 2015

Is anyone else out there having issues getting their Storyline 2 projects to preview?  There are two employees here at my company with Storyline 2 software and neither of us can get any of our projects to preview. 

11 Replies
Leslie McKerchie

Hi G!

A bug has been identified in Adobe Flash Player that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
We recommend waiting to update your Flash Player until Adobe fixes the problem. If you've already installed Flash Player, here's how you can rollback to your previous version.
Please use the uninstaller in that first link in the article above and be sure to turn off your auto-updater so you do not introduce an endless loop.
According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want: 
-Allow Adobe to install updates 
-Notify me to install updates 
-Never check for updates
Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.
Ashley Terwilliger-Pollard

Hi Emily, 

Windows said that the Windows 8 fix would be rolled out today, but I haven't seen any announcements yet. I checked in with our development team, and they shared that Windows typically does a "Tuesday night" patch - not sure what time zone they'd be in, but I'd suspect PST. Once we have additional info we'll be certain to share here. 

Ashley Terwilliger-Pollard

Hi all,

We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process.  (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates). 

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