I know, its not really a 'new' discussion, but I cannot find resolution. Using Windows Vista, I have downloaded under Google Chrome, and under I.E. I have tried downloading zip and install, and direct (no zip). I have removed and cleaned the registry, still no luck. I have turned off the Admin access requirements, still nothing. I need to be able to load this at the home office, so I can work here when I'm not at the plant,,, Suggestions?
So when the zip file of 277MB downloads and you extract the .exe file and right click Run as administrator that is the message you get - install failed.
I have seen that install failed message if you try and run direct from the zip without extracting.
Emily, I have,, still no luck... Multiple tries with differnt set ups.. Does Articulate have the software on a disc to share? I could have recieved one and installed by now...
7 Replies
Hi Terry
when you say you have tried downloading - are you getting an error message or an empty zip folder?
Hi Wendy;
277 MB of file(s)
I get an error message,
"Install Failed"
Hello Terry!
You may want to reach out to our support team for assistance.
Hi Terry
as Emily said maybe log a support call.
So when the zip file of 277MB downloads and you extract the .exe file and right click Run as administrator that is the message you get - install failed.
I have seen that install failed message if you try and run direct from the zip without extracting.
Wendy, exactly right,, BUT I unzipped the file, ran the .exe as admin, still to no avail..
Emily, I have,, still no luck... Multiple tries with differnt set ups.. Does Articulate have the software on a disc to share? I could have recieved one and installed by now...
Hello Terry!
I do see that you have submitted a support case with us. I will follow along with that and share updates as we get them.
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