4 Replies
Katie Riggio

Hey there, Nadia. Happy to help!

A few quick questions to help us narrow down the source:

Katie Riggio

Hi Nadia!

Thanks for those extra clues! It sounds like the Microsoft limitation is at play here.

Why?

HTML5 support in Internet Explorer and classic versions of Microsoft Edge lags behind other major browsers. This is because those browsers do not support 'masking' animations in HTML5 content. 

What's Next?

Here are some ways to avoid this restriction:

    • Install the chromium version of Microsoft Edge, which supports masking animations
    • Switch to another desktop browser that supports masking animations: Chrome, Firefox, or Safari

Let me know if you have any other questions. I'm happy to help!