Storyline 3 - An error while changing the player size in an existing prject. - error number UTF-16

Hello,

When changing the player size from "lock" to "scale" i get the following error when closing the player window.

when changing the player size in a new project, ti works fine.

 

thank you in advance.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId />
<HardwareId>TVDUU-PQ8H9-JRNGQ-9RP33-FUTUA</HardwareId>
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at void Articulate.Design.UI.PlayerProperties.PlayerOtherTab.SaveData()
at void Articulate.Design.UI.PlayerProperties.PlayerMiscTab.SaveData()
at void Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.SaveData()
at bool Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.ShowPlayerProperties(IPlayersFactory playersfactory, IList&lt;CustomPlayerPropertiesTab&gt; CustomTabs, bool focusTitle)
at bool Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.Show(IPlayersFactory playersfactory, bool focusTitle)
at void Articulate.Storyline.Commands.RibbonPlayerPropertiesCommand.OnExecute(object[] values)
at async Task Articulate.Windows.Forms.CommandBase.a(object[] A_0)
at void Articulate.TaskExtensions.ExecuteAndForceExceptionsToForeground(Task task, bool runAsync)
at void Articulate.Windows.Forms.CommandBase.Execute(object[] values)
at void Articulate.Windows.Forms.Ribbon.RibbonButton.ExecuteCommand()
at bool Articulate.Windows.Forms.Ribbon.RibbonButton.OnActivate(ActivateEventArgs e)
at void Divelements.SandRibbon.WidgetBase.PerformActivate(ActivateEventArgs e)
at void Articulate.Windows.Forms.Ribbon.RibbonButtonBase.OnMouseUp(MouseEventArgs e)
at void Articulate.Windows.Forms.Ribbon.RibbonButton.OnMouseUp(MouseEventArgs e)
at void Divelements.SandRibbon.ParentWidgetBase.OnMouseUp(MouseEventArgs e)
at void Divelements.SandRibbon.ParentWidgetBase.OnMouseUp(MouseEventArgs e)
at void Divelements.SandRibbon.RibbonTab.OnMouseUp(MouseEventArgs e)
at void Articulate.Windows.Forms.Ribbon.RibbonTab.OnMouseUp(MouseEventArgs e)
at void System.Windows.Forms.Control.WmMouseUp(ref Message m, MouseButtons button, int clicks)
at void System.Windows.Forms.Control.WndProc(ref Message m)
at void Divelements.SandRibbon.SandRibbonControlBase.WndProc(ref Message m)
at void Articulate.Windows.Forms.Ribbon.RibbonTab.WndProc(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.OnMessage(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.WndProc(ref Message m)
at IntPtr System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, int msg, IntPtr wparam, IntPtr lparam)</StackTrace>
</ErrorReport>

1 Reply
Ren Gomez

Hi Verad,

Thanks for reaching out, and I'm sorry you're running into this error!

From here, I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes here. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!