I am in the process of investigating, but in some of our courses (not all) built in SL3, a black screen flashes for a second or so when we launch the course in our LMS. This does not appear in preview. All developers have SL3 , Update 5 (3.5.16548.0). We publish in Flash/HTML5 fallback.
It's interesting that it's only happening to some of your courses, not all. Is there anything different about these courses in terms of content that the course starts with or how it was published?
Also, what browsers are you using to view it? If you're able to share a link to any of your courses I'm also happy to give it a test.
Hi Ashley- I know- it sure is frustrating. In terms of content, I am finding this common with some content that contains just MP4s in a SL wrapper, but our template bumper is the first scene in all our courses, and it has occurred in courses with different types of content. We publish in Flash/HTML5 fallback currently, as this is required company-wide. I have attached some files for you-- thanks! We view all courses in IE only on Win 10. Where can I share files?
If you can publicly share the Storyline .story file here, just use the Add Attachment button in your reply. If the content is sensitive, you can privately share it via this link. We'll give it a test in a similar environment and let you know what we find!
You should hear from someone on the Support Team with their findings shortly! I'll also follow the case along and share any relevant insight here for folks who may encounter something similar in the future.
5 Replies
Hi Lauren,
It's interesting that it's only happening to some of your courses, not all. Is there anything different about these courses in terms of content that the course starts with or how it was published?
Also, what browsers are you using to view it? If you're able to share a link to any of your courses I'm also happy to give it a test.
Hi Ashley- I know- it sure is frustrating. In terms of content, I am finding this common with some content that contains just MP4s in a SL wrapper, but our template bumper is the first scene in all our courses, and it has occurred in courses with different types of content. We publish in Flash/HTML5 fallback currently, as this is required company-wide. I have attached some files for you-- thanks! We view all courses in IE only on Win 10. Where can I share files?
Appreciate this extra insight, Lauren!
If you can publicly share the Storyline .story file here, just use the Add Attachment button in your reply. If the content is sensitive, you can privately share it via this link. We'll give it a test in a similar environment and let you know what we find!
Hi Katie-
Thanks- I submitted one of the files via the link.
Thank you, Lauren! Confirming receipt. 😊
You should hear from someone on the Support Team with their findings shortly! I'll also follow the case along and share any relevant insight here for folks who may encounter something similar in the future.
This discussion is closed. You can start a new discussion or contact Articulate Support.