3 Replies
Katie Riggio

Hello Bud,

Happy to lend a hand, and smart troubleshooting! Since importing into a new file and reinstalling didn't help, I would try these simple repair steps:

If we're back to square one, could you help me gather these details?

  • What happens to the affected slides when you try to preview them—does Storyline crash, unresponsiveness, or something else?
  • Are you comfortable with sharing the .story file for testing? You can share it privately through this link. We'll take a thorough look at the slides and let you know what we find!
Katie Riggio

Hi Bud,

Thanks for those clues!

Corrupt elements in a course typically won't preview and show a spinning icon. If some slides won't preview, one approach is to remove elements until they preview successfully.

Just a note that we are happy to help you through this process and can sign an NDA if that works for you. Simply let our Support team know