Storyline 3 can't start after successful installation

Hello all,

I have downloaded and successfully installed storyline 3 trial on windows 8.1. But, when I run it I get the following error message:

"The program can't start because api-ms-win-crt-stdio-I1-1-0.dll is missiong from your computer. Try reinstalling the program to fix this proplem."

I am new to storyline 3. Can anyone please help me solve this problem? 

Thanks,

 

7 Replies
Taj Dess

Thanks Ashley for your kind support. My computer meets the system requirements.  2.00 GHz AMD A8-6410 APU processor; 2.48 GB usable RAM; and more than 1GB disk space.

The storyline 3 build number is 3.2.13213.0 (update 2). To repair it, I uninstalled, restarted my PC, and installed it again. And this time I get this error message.error message

 

Any help?

Regards,

 

Ashley Terwilliger

Hi Tajebe,

That's another new error message! But, it did make me wonder if you're running a 32-bit OS. Storyline will by default install under `C:\Program Files (x86)` on a 64-bit OS, and it looks like your set up is trying to install elsewhere.

To check your OS follow the steps here: https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64

Let me know what you come up with, as that'll determine next steps to fix it! 

Taj Dess

Hello Ashley,

Yes, I am running a 32-bit OS, x64-based processor. Windows 8.1 OS. Set up is installed in C:\Program Files\Articulate\Storyline 3.

By the way, I have also tried the latest (update 3) storyline 3 yesterday. And I am still getting the original error message:

I really need to practice storyline 3 and am eager to get this problem fixed.

Thanks again!

Ashley Terwilliger

Hi Tajeba,

Thanks for checking that. I reached out to a few other colleagues, as I hadn't seen either of these errors before, and they think it's connected to the VC++ redistributables. I know, that's a bit like Greek to me too. The files are available here as an executable (https://aka.ms/vs/15/release/VC_redist.x86.exe) and once you do that you should be able to run Storyline 3 normally.

If you'd like some additional help with this, our Support team are happy to help. Reach out to them here, and let me know if you do as I can give them a heads up about this discussion!