Storyline 3, HTML5 version, Chrome and IE, random missing text and shape objects
Sep 25, 2017
I am exporting SL3, HTML5 version for LMS. Users have the latest versions of IE or Chrome.
I have a course assigned to 6000 people. So far about 2500 people have completed the training. 10 people have reported an issue where text and shape objects are not showing up on layers and/or not animating onto the screen as they should. I cannot replicate the issue, it is totally random.
Attached images show how one user sees a pop up message in the course 'missing-text.png', and how it looks inside SL3 'not-missing.png'. This is a single text field where some how a chunk of text failed to show up for this user.
The other examples I have are where shape objects fail to animate on screen. In all cases, telling the user to 'reset' i.e. don't click 'start where you left off', solves the issue. Users thus far don't get the issue twice. If I they start where they left off, the issue is always there.
Has anyone else seen this bug or something similar and is there a solution?
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