Storyline 3 in Microsoft Edge and Windows new update

Dec 28, 2017

Hi all,

Looking for some problem solving help.  I have just updated to the latest version of Microsoft Windows with all of the Microsoft Edge updates as well. My articulate storyline 3 files were all working on my website fine yesterday. They work fine today in Google Chrome's browser. They will not work in Microsoft Edge. The first screen appears and then repeats and then freezes. It never passes the intro. This is a major problem for me and many clients right now with projects in progress. Why is it not working now in Microsoft Edge?  Is it the intro videos?  Is it the transitions?  Is it just my machine?  I'm attaching an example file.

I've read all I can find on Microsoft Edge and compatibility... not helping so far.

61 Replies
Mike Saunderson

Published course - HTML5 with flash fallback and AMP. SCORM 2004, 3rd Edition. I have tested course in Google Chrome and IE with no issues.

Testing course using Microsoft Edge (SCROM Cloud) and when completing slide 14 clicked the next button and received an error message:  Error – unable to acquire LMS API, content may not play properly and results may not be recorded. Press OK to view debug information. The Debug log states: API not found.






Karlene Brintzenhoff

I have a different problem than those described here ....using Windows 10, Edge & SL3. The course works fine but the test (built within the course) does not complete. I've attached the zip file of the course. Please let me know what other details you need to assist. Many thanks.

Ashley Terwilliger-Pollard

Hi Karlene,

It would be helpful to take a look at your .story file so that we can set your settings and what you've included as far as the completion and tracking items. What you shared here appears to be the published output. 

Also, I saw the error message you seeing mentions "Unable to acquire LMS API" - that error message is one you'll want to reach out to your LMS team about. 

Katie Riggio

Hello, all! 

Some folks here mentioned rolling back to previous versions of Storyline 3, so I wanted to let you know that we released Update 4 today. You can view all of the the features and fixes here, and download the latest update of Storyline 3 here.

It looks like some of you were experiencing similar issues – please have a try with the latest update and let us know how you make out! We'll be standing by!

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