3 Replies
Crystal Horn

Hi Samwit.  I'm sorry the installation is just hanging!  Let's try a few things, and if they don't work, we'll get you into a support case.

  1. Stop that current process with Task Manager and reboot your machine.
  2. Download another version of the installation file here.  You might want to consider getting the .zip version.
  3. Once that new file is saved locally to your machine, please right click it and choose to Run as Administrator.

Let me know how you make out!  If that fails still, please reach out to our support team for some in-depth help.

Alyssa Gomez

Hi Zineb,

Sorry to hear you're having trouble installing Storyline 3. As Crystal shared above, try these steps first:

  1. Stop that current process with Task Manager and reboot your machine.
  2. Download another version of the installation file here.  You might want to consider getting the .zip version.
  3. Once that new file is saved locally to your machine, please right click it and choose to Run as Administrator.

If you're still having trouble, reach out to our Support team here. They're standing by ready to help!