Storyline 3 into Sharepoint

Jan 08, 2018

I've opened a case for this issue #01215615, but I also really like hearing from people out in this community.  When I get info from the case, I can also share it here.  In the meantime, here's the issue.  I don't use Sharepoint on a regular basis and don't have access (as a third party contractor) to the client's Sharepoint system to play around and figure it out.  When the client tries to upload the unzipped folder into Sharepoint, she 1) has to do this manually and individually...tedious and 2) the external_files folder won't appear as is, so she has to change the name by adding a 1.  

How can I best help her?  What are the troubleshooting questions I should be asking her today (I've read through some posts from a few years ago but I have to imagine there have been software updates since then)?  Is there a good storyline to Sharepoint tutorial out there?

Also attached is her error code message she sent in case that is helpful.

Thanks in advance.

Nicole

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