Storyline 3 Issue
Dec 26, 2017
I have a course I built that has one scene with many quiz questions sprinkled throughout. The problem I am running into is when my client reviews the course, they are entering one of any acceptable answers in the text entry box, however, SL is giving them an incorrect response.
The course works fine for me and my co-workers. I have instructed my client to clear their browser history and it still is occurring. Is there anything else that I can suggest to them to try? They're using IE 10 (that's our default corporate browser) and we are required to publish to HTML5 / Flash as fallback.
Any suggestions as to what my client can do from her end to resolve the issue or anything else I can do to the source file is greatly appreciated!
Thanks!
5 Replies
Hi Jennifer,
Sorry to hear that your client is running into some troubles!
A few questions to help us investigate this for you:
Additionally, if you don't mind sharing your .story file publicly in this thread – you can attach the file here by clicking on the add attachment button below. If you prefer to send it privately, you can share that information directly to our Support Engineers here.
Thanks Katie!
We have an internal shared drive network that we host our courses on while they go through our internal peer review process. Our client (co-workers) are using IE 10 or Chrome. I know the issue is not with the course itself because it works for everybody else but my co-worker.
The issue is with slide 1.23 titled Step 5: Name the Rhythm.
It's not letting her continue at all whether she enters the correct answer or not.
Thanks!
Thanks so much for sharing your file, Jennifer!
I published your content and uploaded it here. I tested in Chrome, Edge, and IE – and after I type an incorrect/correct answer in slide 1.23/step 5: name the rhythm, I'm also able to advance to the 'Additional Resources' slide. Can you and your colleagues try that link to see how it works?
Additionally, can I confirm how everyone is viewing the file – Flash or HTML5?
Everyone is viewing it in HTML5. Our corporate security has started weeding out the use of flash, so it's becoming unusable across certain parts of our corporate network.
I know there is not an issue with the file, the issue is on her end. I am trying to find out if there is any browser settings or anything she can try changing on her end that might resolve the issue?
Thanks for your time, Jennifer – this is all helpful information!
I wanted to share these follow up suggestions:
I hope this helps, and please keep us posted!
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