Storyline 3 locking and giving error messages

May 06, 2020

I'm so darn frustrated as my Storyline 3 is creating all sorts of problems. When I try to add audio to slides I get a message that Articulate has encountered a problem and may shut down. This happens after I've recorded audio in a few slides.

Now Storyline 3 is locking up when I try to save. When I get out and attempt to go back into the course I get a message that the course is locked by another program and I should make a copy and try again. I do that, go back into the course, and all the work I did is gone. It's happened twice in just the last two hours.

Something is definitely wrong with my program but I'm not sure what to do about it. Please, help - I'm getting close to the deadline on this project.

3 Replies

Ren Gomez
Staff

almost 4 years ago05/08/20 at 6:45 pm (UTC)

Hi Melanie,

I'm sorry to hear you're running into these issues, and I'm glad you opened a case with our support team.

I see my teammate, Jose, has been troubleshooting with you. Keep at it with him and upload your file so that we can continue testing and nail down what's going on!