3 Replies
Ren Gomez

Hi Brian,

Sorry to hear you're running into this! We do have a few tips we suggest when users come across this error.

  • Ensure you're working locally with the latest version of Storyline 3
  • Close any other instances of Storyline in your Task Manager
  • Reboot your machine
  • Copy and rename your .story file in File Explorer, and then open the new file from there 

If you're still unable to open the file after walking through these steps, feel free to open a support case and one of our support engineers can help you identify the culprit!