Sorry to hear you're running into this! We do have a few tips we suggest when users come across this error.
Ensure you're working locally with the latest version of Storyline 3
Close any other instances of Storyline in your Task Manager
Reboot your machine
Copy and rename your .story file in File Explorer, and then open the new file from there
If you're still unable to open the file after walking through these steps, feel free to open a support case and one of our support engineers can help you identify the culprit!
3 Replies
If the file is not currently in use it is possible that the file permissions are not set so that you can access the file.
Hi, its not in use and I created the original and also a revision so don't know anything about permission settings.
Thoughts?
Hi Brian,
Sorry to hear you're running into this! We do have a few tips we suggest when users come across this error.
If you're still unable to open the file after walking through these steps, feel free to open a support case and one of our support engineers can help you identify the culprit!
This discussion is closed. You can start a new discussion or contact Articulate Support.