Storyline 3 not loading after microsoft update

Jan 26, 2023


I updated my ms windows recently and now storyline 3 won't load up - just sits there "initializing". Anyone got any ideas?

1 Reply
Jose Tansengco

Hi Cheryl,

Sorry to hear that you ran into this issue. 

We recommend doing a repair of Storyline 3 to make sure that you have a healthy and properly running instance of the application installed. Follow the steps in this article to do the repair: 

Note that you may need assistance from an IT administrator to perform some of the steps. If the issue persists, open a case with our support team here for additional assistance.