Storyline 3 not playing engage interactions on android

Hi there,

After publishing for web, I can see the interactions on desktop, but on mobile I get 'this plugin is not supported'.

I hope there is a fix for this issue!



PS. I am testing out storyline 3 to replace presenter 13 as the mobile app is not keeping up with new phones - for example my samsung 'edge' design cuts the next button off so much it does not work. a few others have complained to me about this. Also the launch page looks rubbish...all distorted.


5 Replies
Leslie McKerchie

Hi Lesley!

Sorry to hear that you ran into difficulty with this. That certainly would be frustrating, but let's see if I can help.

Are you publishing and utilizing the Articulate Mobile Player? The Engage Interactions are not supported in this environment as you can see here.

Our HTML5 output was completely re-done and you can check out a video here.

Try publishing without selecting AMP and see what you think :)

Lesley Rogan

Hi Leslie.

That did the trick. Looks much better not using the player!

However, the play/pause controls on my android phone are non-responsive and no sound launches when the video starts rolling.

I finally managed to pause and play again – then the sound started.

Has anyone else had this issue?

Kind regards


Lesley Rogan
Founder & Business Manager
Visa Application Australia