When I import a powerpoint, the slide preview/selection shows all the slides in their wholeness. However, after the import process is complete, the slides are created with names but they are empty, save for a single, off-center, empty text box (even if a slide has multiple text objects / images). If there is a slide background, that gets imported into the master slide.
I have tried creating a very simple powerpoint with 2 slides that have titles and content and it doesn't change anything.
I have tried matching slide dimensions (16:9 was what I was using) and it didn't change anything.
I tried importing to a new scene and importing to current scene and that didn't change anything.
I am using Storyline 3, trial version, 3.9.21069.0
That is strange. The PowerPoint slides shouldn't be appearing blank when imported. I tried to recreate the issue you are describing using the same version of Storyline 3. However, I didn't see any blank slides after the import was complete. A couple of questions for you on this:
Thanks for reaching out, and I appreciate the screenshot! We haven't solved this mystery yet, but we won't give up there!
What version of PowerPoint and Storyline 360 are you running?
Also, would you be willing to share the PowerPoint file? You can upload it privately through this link. I'll try the import on my end and let you know what happens!
The issue is not with my file, is has to do with some block in our set up. I just don't know what it is and neither does my IT team. I can get it to work off the network.
Kim Kilic
Training Specialist
Charlotte-Mecklenburg Police Department
Training Academy / 1770 Shopton Road / Charlotte, NC 28217
Interesting, thanks for the info Kim! We have lots of blocks in our set up as well so I wouldn't be surprised if that is my issue as well. I will attempt off-network!
I am having this same issue. I import slides and randomly they will show blank in SL, or maybe one or two random elements will show. In the timeline I can see all of the elements, they're all selected to show, but the slide itself is blank so I cannot work with them.
10 Replies
Hi Robert,
Thank you for reaching out!
That is strange. The PowerPoint slides shouldn't be appearing blank when imported. I tried to recreate the issue you are describing using the same version of Storyline 3. However, I didn't see any blank slides after the import was complete. A couple of questions for you on this:
If you can share a screen recording of the issue, that would help out greatly!
Please keep us updated and let us know if you have any questions!
I am having same/similar issue. Did you all find resolution?
Hi Kimberly,
Thanks for reaching out, and I appreciate the screenshot! We haven't solved this mystery yet, but we won't give up there!
What version of PowerPoint and Storyline 360 are you running?
Also, would you be willing to share the PowerPoint file? You can upload it privately through this link. I'll try the import on my end and let you know what happens!
I am having this same issue- has a fix been established?
Hi Cortnee,
Thanks for reaching out! In Kimberly's case, we were unable to replicate the issue on our end and all the slides imported correctly for us.
Feel free to share your PowerPoint file with us to see if we can help troubleshoot the issue!
It is saved locally on my desktop. I will share the file with you to see if you can figure out the issue! Thanks!
The issue is not with my file, is has to do with some block in our set up. I just don't know what it is and neither does my IT team. I can get it to work off the network.
Kim Kilic
Training Specialist
Charlotte-Mecklenburg Police Department
Training Academy / 1770 Shopton Road / Charlotte, NC 28217
[CMPD LogoSmall] [cid:image004.png@01D58A60.0685C060]
Interesting, thanks for the info Kim! We have lots of blocks in our set up as well so I wouldn't be surprised if that is my issue as well. I will attempt off-network!
I am having this same issue. I import slides and randomly they will show blank in SL, or maybe one or two random elements will show. In the timeline I can see all of the elements, they're all selected to show, but the slide itself is blank so I cannot work with them.
Hi Marissa,
We're happy to troubleshoot! A few questions to begin:
P.S. You can use this link to share the PowerPoint file privately with our Support team for fast help!