Storyline 3 - Preview & Publishing Error
Jan 29, 2020
Hi Everyone,
I work in a team of 7 developers who use storyline 3 for development. We have been using storyline 3 for about a year now and have no similar issues. Unfortunately, as of a few weeks ago we started receiving errors when trying to publish and preview (slide, scene, project). I've read a few discussion posts where the issue was caused from corrupt files within the storyline project; however, I'm using the exact same files that worked fine a couple of weeks ago (I was able to preview, publish etc. without getting an error message).
Going through ~100 storyline projects that WERE fine and trying to find "newly corrupted" slides/files isn't really feasible in meeting development deadlines. Although it is a work around, it would really slow down production time. I welcome any feedback and would love to submit a sample project to a storyline tech upon provision of a secure link for uploading.
Thank you in advance for your help!
-Carrie
2 Replies
Hi Carrie,
I'm sorry to hear you're coming across corruption issues with some of your files! I've opened a case on your behalf with our support engineers and will send you an upload link to provide us with a sample project!
As always, please feel free to connect with our support engineers directly by submitting a case here, as this will ensure a faster response!
Hi Ren,
Thank you so much. I uploaded a file to have it reviewed by the support engineers.
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