Storyline 3 Print Results Page Name Not Showing on Mobile
I have developed a course using Storyline 3 for one of our clients. They are hosting the course on their web server and I have added a "Print Results" button on the results page so that their staff can print and send in their results when completed (taking a screenshot, or saving as a PDF).
I have selected the option for prompting the user for their name before printing. This function works fine when completing the course via a desktop or mobile device. However, on the actual printable results page, the name only shows up on the desktop, not on the mobile. All the other information is there, questions, score, course name etc., just the name is missing.
I have tested this on my Apple iphone and the client has on his Android. As I said, playing the course on the desktop is fine, the name displays with all the other information, it's just missing on the mobile.
I have republished the course with the latest Storyline update (just to be sure), but this same issue is there. I have also tested this using both Safari and Chrome on the mobile, and the name is still missing.
Has anyone else experienced this? It's seems odd that the name would not display but all the other information is there. I'm suspecting it is a flash/HTML5 issue, but can't be certain and would love to know a way to fix it.