Storyline 3 problems publishing to Internet Explorer 11

Hi Crystal,

I cannot share the exact file, but have created a test file which I've attached.

We publish using the LMS settings in SL3 and our exported output gets uploaded to an external website which our LMS links to.

I've uploaded two versions, one with only HTML5 output here:

http://ebuscontent.hiav.networkrail.co.uk/contentstorage/HTML5_Test/

http://ebuscontent.hiav.networkrail.co.uk/contentstorage/HTML5_Test/story.html

and one with HTML5 and flash backup:

http://ebuscontent.hiav.networkrail.co.uk/contentstorage/HTML5_Flash_backup_Test/

http://ebuscontent.hiav.networkrail.co.uk/contentstorage/HTML5_Flash_backup_Test/story_flash.html

The flash back up one does open for me when I click on the story.html file (located from the first link), but as you can see above, the link it is using to locate this is actually the flash file. Our systems do not support flash so we cannot use this as a link.

Thanks,

Lindsey

Hi Lindsey.  Thanks for the info!  Your links weren't working for me, though.  😞

I'm not sure if I don't have proper permissions to view that content.

When you say that you upload content to an external site, are you publishing for Tin Can API and using the workflow here?  I want to be sure our team properly tests your scenario!

Annoying, sorry!

We don't publish to Tin Can API - we publish to SCORM 1.2 - is this the problem?

Lindsey

Hi Lindsey,

Did you already look into the issue here with how IE11 can playback in an LMS?  It could be how the LMS is viewing and playing back that content.

If your system doesn't support Flash, it seems odd that publishing with HTML5 only that you mentioned: "normal links that would load the course will not play at all in IE11 and just load a blank screen." That piece sounds like you may not actually be viewing in  IE11 if the LMS is forcing it to display in compatibility mode.

An easy way to test this is to take your same LMS published content and upload to a site like SCORM Cloud. It's a standard for testing and will help you narrow down what works in each browser and if it's the Storyline course, your LMS, or the browser itself. 

Hi Ashley,

I've created an account in SCORM Cloud and uploaded the content - both give me an error message about pop-ups being blocked, but once I allow them to work, both outputs open.

HTML5 Flash backup:

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=2ba94e00-8117-406a-ba1e-75b2828c61a7 

HTML5:

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=995a16d5-f905-4b6b-b576-381138bfb101

I'm not very technical, so I am now unsure what to do - the link you posted above about playback is for 360 and we are using SL3 - do the same steps apply?

Lindsey

Hi Lindsey,

Good to know your content plays correctly in IE11 when it's hosted on SCORM Cloud. As a next step, I would reach out to your LMS support team to share the difference in behavior in your LMS versus the behavior in SCORM Cloud. They'll best know how to troubleshoot LMS-specific issues.

By the way, what LMS are you using? Hopefully other folks who use the same LMS can chime in and share their experience here.

Hi Alyssa,

We use Oracle as an LMS, but the content is not reaching this stage to be a problem, it's the place we upload the content to that seems to be having a problem (we link to here from Oracle).

http://ebuscontent.hiav.networkrail.co.uk/contentstorage/

I am not technologically minded enough to understand why content was working from SL2 but isn't in SL3 when using this website. Is there anything else you can suggest?

If there is nothing further then I will raise it with our IT department.

Thanks,

Lindsey

Hi Lindsey,

I also couldn't access that link in Chrome either - so I'm not sure if something is off in that link? 

As for IE11, I know a few folks have run into issues where IE11 was being forced into compatibility mode by their server/LMS, so that would be a question to ask your IT dept. or LMS admin to look into. 

Also, did you publish SL3 with Flash first or HTML5 first? That could also account for a change in what you're seeing from SL2 to SL3. Depending on that choice and the browser settings it could be caught up in trying to show the correct output. 

Thanks for all your help. I'm escalating this to our internal IT department to see if they can advise further.

Thanks, Lindsey. Feel free to keep us posted, I'm curious how this one turns out! 

We are also have this same issue. We are publishing HTML5 first with Flash fall back (our standard) and we have major problems with the text displaying properly in IE11. All other browsers it works fine, but IE is our company standard. Please let us know when a patch or update is created.

This is happening on BOTH our internal LMS and external which are two different platforms.

Hi Michelle,

Sorry for the problems you've been having - but I'm glad it's not just us!

Lindsey

Hi Michelle,

Let's see if we can get to the bottom of this. First, what version of Storyline are you using?

Also, is Internet Explorer the only browser that renders the font incorrectly? If so, this article should help. 

Keep me posted!

We can not open our SCORM 1.2 courses in IE11 using compatibility mode since upgrading from Storyline 3 version 3.0.10762.0 to Storyline 3 version 3.4.15731.0.  Has something changed between those releases on how SCORM 1.2 courses are opened in IE11 using compatibility mode?

Hi Gregory,

Compatibility mode often forces IE11 to act as an earlier version such as IE7 or 8. Both of those would lack the HTML5 support for Storyline, so if you need to use Compatibility mode, I'd look at publishing for Flash first/only so that it won't try to load the HTML5 output first and get stuck.

As far as changes in Storyline, you can always see all the updates and fixes implemented here in our version history. 

Thank you to all contributors on this page.

My company has also been having many issues with SL3 and IE11. We are up to date with the version of SL3, but are still somewhat confused which setting we should publish to for IE11. We have the latest version of Flash. Can anybody help with which publish option we should use in SL3?

Thank you to the community

Adam

Hi there, Adam.  Storyline 3 allows you to publish your courses so that the HTML5 output will play by default unless you're using a very old version of Internet Explorer.  Because support for Flash Player will be eliminated by 2020, it would be wise to publish your courses for HTML5 only, or HTML5 with Flash backup.

Are you hosting your course in a learning management system or directly on the web?  Let me know what trouble you're having, and we'll work toward a solution!

Hi Crystal, thank you for your reply.

I published our course using HTML5 with Flash backup, which will be hosted on a LMS. It does appear to be now working without random video and sound failures. The review of the course by various parties caused some confusion due to the fact that one of the machines had IE11 set in compatibility mode, this threw up some random errors, but all seems good now.

I have one further question please. Some of our students are learning from remote locations and the internet connection is very slow with a narrow bandwidth. Because of this and the size of our eLearning training, which uses videos and sound we intend to give it to them via USB memory stick and record their training manually. What would be the best way to publish this? I would have thought CD, though non of our machines now use these.

Again thanks for your help.

Kindest Regards, Adam

Sure thing, Adam!  Great question.  For offline or local viewing, publishing for CD is the way to go.  Once you have the output loaded onto the USB, instruct learners to double-click the Launch_Story.exe file to launch the course.

Thank you very much Crystal for that last information.

We have been using the Story_HTML5 file to launch the CD published version. What potential issues will this have caused us over launching it with Launch_Story.exe? (we have had many but mainly due to not updating SL3)

Many Thanks Adam

Hi Adam,

It may not launch correctly or all parts of the course may not play correctly either. The Launch_story.exe file will launch it in a separate player, whereas the story_html5.html file is likely trying to launch in your browser.

Hi Ashley

Thank you for the explanation. This did cause a lot of random play errors for my reviewers.

When I upload to the LMS we will use the story_html5.html file.

Again thanks for the help.

Adam

Hi,

I am also having trouble with IE and my SL 360 package. When testing is SCORMcloud with an HTML5 only output, some of the slides don't show all the text that's supposed to be there. The font I'm using is Arial so that doesn't seem like it would be an issue.

Any ideas on what to do?

Thanks,

Bailey