Storyline 3 publish problem Jul 28, 2021 By Katherine Chiu Hi All, I have updated the storyline 3 from Update 10 to Update 12. And found that the storyline closed suddenly when I publish the storyline to LMS. I have tried some of my old storyline projects and this occur for all of the projects. Please help.Katherine
Maria Costa-Stienstra Staff over 2 years ago07/29/21 at 3:42 pm (UTC) Hi, Katherine. Thank you for reaching out! I'm sorry to hear you're experiencing publishing issues using Storyline 3! My first suggestion would be to do a quick repair of Storyline. You can find the instructions here. If the repair doesn't solve the issue for you, then I'd recommend opening a support case with our engineers.
Katherine Chiu Author over 2 years ago07/30/21 at 1:58 am (UTC) Dear Maria, Thanks for your reply, I have tried to uninstall and reinstall again. However, the problem cannot be solved. Finally I reinstall update 10 file again and fixed the problem.
Becca Levan Katherine Chiu over 2 years ago07/30/21 at 5:08 pm (UTC) Great to hear you're up and running again, Katherine! Appreciate you sharing what fixed this for you. Feel free to reach out to one of our support engineers if you run into trouble again!
3 Replies
Hi, Katherine.
Thank you for reaching out!
I'm sorry to hear you're experiencing publishing issues using Storyline 3!
My first suggestion would be to do a quick repair of Storyline. You can find the instructions here.
If the repair doesn't solve the issue for you, then I'd recommend opening a support case with our engineers.
Dear Maria,
Thanks for your reply, I have tried to uninstall and reinstall again. However, the problem cannot be solved.
Finally I reinstall update 10 file again and fixed the problem.
Great to hear you're up and running again, Katherine!
Appreciate you sharing what fixed this for you. Feel free to reach out to one of our support engineers if you run into trouble again!