Storyline 3 - requestAnimationFrame Error on IE 11 using HTML5/Flash

Mar 22, 2018

I am getting an requestAnimationFrame error on IE 11, the slide does not progress. Compatibility mode is not on and it also does not help when it is. Has anyone experienced this or found a fix? I cannot find much by searching this error in the forums.

These courses I am working on were created in an older Storyline and converted to Storyline 3.

 

I have tested my course to be working in Firefox, Chrome and Edge. Just not working in IE 11.

1 Reply
Crystal Horn

Hi there, Nathan.  Thanks for reaching out.  We haven't documented an issue that matches this error yet, so I'd like to get some more information from you:

  • In what version of Storyline were the courses originally authored?
  • Is this happening to every course that you upgrade to Storyline 3?
  • What type of content is on the slides where this error is occurring? 

If you can share an example file, I'd be happy to test on my end.  I'd specifically be interested in seeing the original, backup file from the older version of Storyline to test upgrading it.  You can either use the Add Attachment button in your reply, or share it privately with me here.

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