Storyline 3 Roboto font issues

Good morning! 

I am working in Storyline 3 and using Google Font Roboto. It looks fine while editing but when I preview or publish, any font that is Roboto italics is rending gibberish (see attached). Any advice on how to resolve this? This is happening in any of my files where  I have italicized Roboto. 

Thanks in advance! 



10 Replies
Carol Dungan Logie

This is an issue me for me now after reinstalling Storyline today .... I've been using Roboto without issue for months and now today it is garbled in preview but fine in the slide file. I tried turning modern text off and on, and it doesn't make a difference.

Why is this happening all of a sudden? Using the same version of SL360 that I was yesterday.

Leslie McKerchie

Hi Carol,

Thanks for reaching out and letting us know that you're running into an issue previewing your course.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Zachary Guidry

I am having the same problem in a Storyline 360 course. Today (Sept 24th) I opened a course created on August 27, 2019 and when I preview, any Roboto Light type set to Italic is gibberish. What can I do? Related question, are fonts embedded in the course - does the end user need to have the font installed?