Storyline 3 Screen Cast Recording in Try Mode - Blurry Until Clicked

Hi Heroes!

I am hoping someone has had this same problem and knows and easy fix.  When using the screen recording function in Storyline 3, and inserting into my project as Step-by-Step Slides (Try mode), the image is blurry until the hot spot is clicked.  The image then quickly comes into focus before moving on the next slide.  Is there a setting in Action Fine Tuning or elsewhere that I am missing to fix this problem?  Has anyone else seen this before?



15 Replies
Alyssa Gomez

Hi Ali!

Really sorry about that! Our team is seeing this too. In step-by-step screen recording slides, the recording looks blurry until the mouse click. After the mouse click, the screen looks sharp again. As we continue to work on fixing this problem, I'll keep this discussion updated with any new information.  

Vincent Scoma

Hey Everyone, 

I have some good news!

We just launched the newest version of Storyline 3, Build 3.7.20003.0 this morning. This update includes a fix for the issue you are seeing with screen recordings appearing blurry when inserted as step-by-step slides.

The next step is to update Storyline 3 by downloading the latest update here

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.

Ren Gomez

Hi Julie,

Sorry to hear you're coming across this issue as well! To confirm, are you experiencing blurriness with your screenshots until it starts playing, and then it becomes clear?

This issue should've been fixed in Update 28 for Storyline 360. If you're able to share your file with us, we'd like to connect with you and see if we can replicate the issue!

Lauren Connelly

Hello Gaston!

I'm sorry you're running into this issue with screen recordings! I see that you've submitted a case with our Support Engineers and are working with my teammate, Ronaziel.

I see that Ronaziel could replicate the issue you're seeing and logged it as a software bug. We'll keep you updated in your support case.