Storyline 3 Screen Cast Recording in Try Mode - Blurry Until Clicked

Hi Ali!

Really sorry about that! Our team is seeing this too. In step-by-step screen recording slides, the recording looks blurry until the mouse click. After the mouse click, the screen looks sharp again. As we continue to work on fixing this problem, I'll keep this discussion updated with any new information.  

Wow!  Bummer - but good to know!  Thanks for the update and look forward to a fix.  Good luck!

I am having the same problem. Its a major issue since we are working on a new software roll-out and need to create eLearning courses. Will this get fixed soon?

Hello Amber and welcome to E-Learning Heroes :)

You're in the right place to be notified of any updates that we have to share regarding this issue, but I do not have one at this time.

Hi,

Is there any update regarding this issue? I am having the same trouble.

Hi, Vicky. Thanks for checking in, and welcome to eLearning Heroes!

No status update on this bug yet, but I promise we'll keep this discussion posted on any new information – here's an inside look at how we tackle reported bugs! 

Has there been an update to this? I see the same issue when doing view mode.

Hi Nicole. No update yet, but you should now be subscribed to this discussion where we'll share any new information.

Has there been an update on this issue yet?

Hi Sam,

This issue was fixed in Update 28 of Storyline 360 ( we're now on Storyline 360, build 3.29.19305.0) and it'll be fixed in the next update of Storyline 3. I don't have an ETA for that yet, but as soon as we do, we'll let you know here. 

Hey Everyone, 

I have some good news!

We just launched the newest version of Storyline 3, Build 3.7.20003.0 this morning. This update includes a fix for the issue you are seeing with screen recordings appearing blurry when inserted as step-by-step slides.

The next step is to update Storyline 3 by downloading the latest update here. 

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.

I am having a similar issue in 360 v3.33.20697.0.  The screens of the application look blurry despite trying to work with Action Fine Tuning.  Even in the middle of the slide it seems like it loses focus and come back again.

Hi Julie,

Sorry to hear you're coming across this issue as well! To confirm, are you experiencing blurriness with your screenshots until it starts playing, and then it becomes clear?

This issue should've been fixed in Update 28 for Storyline 360. If you're able to share your file with us, we'd like to connect with you and see if we can replicate the issue!

Hi Articulate team, 

I am still having the issue previously described here, today. Screen recordings are blurry before and after clicking the hotspot. Is there a way to fix this? 

Gaston

Hello Gaston!

I'm sorry you're running into this issue with screen recordings! I see that you've submitted a case with our Support Engineers and are working with my teammate, Ronaziel.

I see that Ronaziel could replicate the issue you're seeing and logged it as a software bug. We'll keep you updated in your support case.

Hello! I am having this issue as well. Was there ever a solution for this?

Hi Lilly!

Sorry to hear you've also run into issues with screen recordings!

Our team is actively monitoring a bug that causes the initial frame of screen recordings to appear blurry. If you would be willing to share one of your affected project files with our team, we would be happy to take a closer look and confirm if you are being affected by the same bug.

You can share it here in this discussion or privately through a support case. We'll delete it from our system once troubleshooting is complete!

@Lilly: Removing the screen animation (from the right-click> action fine tuning menu) fixed my issue. (Note that this will remove any animations in the UI between one screen and the next, but for me this was ok). 

Hello everyone!

I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

One of the bugs we've fixed is: 

• The starting frames of screen recordings were blurry

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!