I downloaded Update 5 (August 2018) for SL 3 but it doesn't seem to be saving the update. When I open the software the next day, it wants me to download the update again. I have had our IT department install the update twice now, and this will be the 3rd time. Suggestions?
Hi there, Susan! Yeesh, that's a bit annoying. Open Storyline, ignore the update message, and go to Help > About Storyline. What update is listed in that window?
Also, when IT does the install, are they downloading the new storyline-3.exe file directly from our site?
When I click Help > About Storyline, it shows update 4: 3.4.15731.0. Yes, they are downloading right from your site. After the update, when re-opening Storyline, it tells me my free trial is ending and I need to activate with my serial number, which I do.
Sorry, you've had such trouble installing the latest update. I'd look at removing all prior versions of the storyline-3.exe file to make sure the latest one is being installed, and if you're still seeing the odd behavior, let's have you work one on one with our Support Team!
5 Replies
Hi there, Susan! Yeesh, that's a bit annoying. Open Storyline, ignore the update message, and go to Help > About Storyline. What update is listed in that window?
Also, when IT does the install, are they downloading the new
storyline-3.exefile directly from our site?When I click Help > About Storyline, it shows update 4: 3.4.15731.0. Yes, they are downloading right from your site. After the update, when re-opening Storyline, it tells me my free trial is ending and I need to activate with my serial number, which I do.
Hi Susan,
Sorry, you've had such trouble installing the latest update. I'd look at removing all prior versions of the storyline-3.exe file to make sure the latest one is being installed, and if you're still seeing the odd behavior, let's have you work one on one with our Support Team!
Thanks for the advice, and the response!
No problem, Susan. Please let us know if you need anything else!
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