Storyline 3 - upgrade

Apr 04, 2017

If I wanted to upgrade from  Storyline 2 to Storyline 3, where can I find pricing information? Every button or link takes me to Articulate 360, which I'm not sure I want.


39 Replies
Estevan Salinas

Thank you for the reply. I am in a discussion right now with my manager and colleague to evaluate the possible upgrade. The issue I am seeing right now is the fact that I will be using SL3 and my colleague will be on SL2. If we can't get approval for her $699 upgrade, then we won't be able to collaborate on projects.

Ashley Terwilliger-Pollard

Hi Eric, 

Storyline 1 and 2 projects can be upgraded to Storyline 3, but Storyline 3 projects can’t be opened or edited with Storyline 1 and 2. 

This article describes changes and improvements you’ll see after upgrading an existing course to Storyline 3.

We will make a back up copy of your Storyline 1 or 2 course once you upgrade it to Storyline 3, so that the original can still be opened in an earlier version. Any edits that you make in Storyline 3 won't be available in the earlier version.

Agnieszka Gorgon

Hello Louise,

Could you have the Customer Care team reach out to me as well? I submitted a ticket last week, and still haven't heard back in regards to the upgrade.

We have 10 licenses we'd like updated, and I just requested a single one for myself, but wanted to know if there is a better way of managing the process for everyone involved.

I'll look forward to hearing from you, and thank you. 

Ashley Terwilliger-Pollard

Hi Agnieszka,

It looks like we may have two email addresses for you. One a gmail address and another that I suspect is your work address. The latter is the one my team has responded to with the following information:

If you can send a list of the serial numbers that need upgrading we can do a bulk upgrade here. 
Just reply to this email if you need more help. 

I asked them to resend to your Gmail address as well - and feel free to send all the serial numbers to while you're waiting. 

ciaran o'hare

Hi Ashley, I submitted a query over 2weeks ago regarding purchase of 4 storyline 3 licences on behalf of a UK based charity. I believe that this may have been directed to your UK based reseller. I have now been waiting over 2 weeks for the licence keys to be forwarded. This process used to be complete within a day when previously processed directly online - can you advise please as to the reason for the long wait?

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