Storyline 3 will not play in Chrome

Feb 26, 2018


Can anyone help me with this please?

When publishing for Web the .story.htlm5.html and story.html will NOT play in Chrome Version 64.0.3282.167 (Official Build) (64-bit), it will play in Safari and Firefox. 


5 Replies
Alyssa Gomez

Hi Anita,

When you're viewing the published Storyline 3 content in Chrome, are you viewing it locally?

If so, you probably noticed that the local playback isn't working correctly since the latest Chrome update.

The good news is, our team is working on a fix in Storyline 3 (we already rolled one out to Storyline 360). I'll let you know here as soon as that fix is ready! 

Leslie McKerchie

Great news!  We just released Update 3 for Storyline 3. This includes quite a few important fixes and some new features as well. Check out all the details in the release notes here.  

The item you'll be interested in is:

Local playback of published story no longer working in Chrome version 64

Be sure to download and install the latest version of Storyline 3.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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