Storyline 3 won't open & no network drive access

Hi, 

I have been having an issue with Storyline 3 not opening.

I have read previous posts with this issue and the solution is to run it as an administrator, close then open as normal and this should fix the issue. I have tried doing that and I can run it as an administrator but when closing and opening, the issue isn't fixed. 

Another thing is that I am unable to see the mapped network drives when running as administrator unless I directly type their IP address. 

Any suggestions?

Thanks

Phil

3 Replies
Leslie McKerchie

Oh no, Phil!

Are you getting an error message of any type when trying to open the software?

It sounds like you are simply having trouble with your software in general, so I would advise you follow the steps here to see if you can get back to good.

If you're still having difficulty or if you'd like to work directly with one of our support engineers, please feel free to reach out here.

Katie Riggio

Appreciate you giving those How to Fix Unexpected or Erratic Behavior steps a shot, Phil. So sorry you're still stuck at this roadblock.

Have no fear! I opened a support case on your behalf so that our Support Engineers can closely work with you on your specific setup. They're rockstars at nailing down the culprit of such behavior.

Keep an eye out for an email with some next steps to try, and I'll also follow the case!