Our users are currently using storyline 3.37 and we are currently upgrading them to version 3.46. But after installing new version 3.46 its not getting launched.
It throws "There was an error opening Storyline 360." error
We tried this on multiple cleanly build systems. Will appreciate if you can provide some help in troubleshooting this.
I saw you also connected with our Support Team which is a great idea so they can troubleshoot the specific issue with your install. I saw Lianne sent out some initial steps, so please do let her know the results and we'll continue from there.
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Hi, Shibin,
What happens if you right-click the Articulate Storyline shortcut and select Run as administrator? Does Storyline behave any differently?
Kindly provide the following details as well to determine the cause of the error:
While waiting for your response, please try following the troubleshooting steps outlined in this article.
I hope this helps. Let me know if you see any improvement.
Hi Shiban,
I saw you also connected with our Support Team which is a great idea so they can troubleshoot the specific issue with your install. I saw Lianne sent out some initial steps, so please do let her know the results and we'll continue from there.