I've been encountering an issue when starting up Storyline 360 from the Articulate 360 Control Panel. The app looks like it is starting up, but then stalls on the initial startup screen at the "Adding views..." step, and there's nothing to do but End Task on it in Task Manager. This issue started last week, after I ran the update.
I'm so glad you reached out so that we can help you get back up and running with your software.
Sounds like a repair to your software may be needed. Perhaps something went awry during the download and/or install process to cause the issue you're seeing.
I took a look at the support case that we worked with Michael on above, but it does not look like we heard back from the user to confirm resolution.
Have you attempted to conduct a repair of your software? That'd be my first recommendation and if you need further assistance, I'd work directly with a support engineer here.
Yes...thanks I did attempt the "repair" with no change in results. I have Gen7 i7, 16GB memory and 500GB SSD (less than ½ full) and when I go from master slide to normal view, it normally freezes up to 1 full min. or select from one scene to the other about 20 sec before I can start working again.
Brett D. Robinette
Technical Training Instructor/Developer
So sorry to hear the repair didn't work, Brett! From here, reach out to our Support Engineers, and they'll do a deeper dive to find out what could be causing you this trouble.
6 Replies
Hey Michael and welcome to E-Learning Heroes :)
I'm so glad you reached out so that we can help you get back up and running with your software.
Sounds like a repair to your software may be needed. Perhaps something went awry during the download and/or install process to cause the issue you're seeing.
Hi Michael!
So sorry you're running into that. I'm sure that's impacting your work, so we want to get you back up and running as soon as possible.
I've opened a case with our Support Engineers on your behalf. Keep an eye out for an email from the team!
Hi all....new to the group...but I am having the same issue...is there an answer here?
Hello Brett and welcome to E-Learning Heroes :)
I took a look at the support case that we worked with Michael on above, but it does not look like we heard back from the user to confirm resolution.
Have you attempted to conduct a repair of your software? That'd be my first recommendation and if you need further assistance, I'd work directly with a support engineer here.
Yes...thanks I did attempt the "repair" with no change in results. I have Gen7 i7, 16GB memory and 500GB SSD (less than ½ full) and when I go from master slide to normal view, it normally freezes up to 1 full min. or select from one scene to the other about 20 sec before I can start working again.
Brett D. Robinette
Technical Training Instructor/Developer
[cid:image001.png@01D46640.16108AF0]
T. 760.893.1389
6155 El Camino Real
Carlsbad, CA 92009 USA
www.viasat.com
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So sorry to hear the repair didn't work, Brett! From here, reach out to our Support Engineers, and they'll do a deeper dive to find out what could be causing you this trouble.
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