Storyline 360 Audio from Videos Won't Play When Published

I am having an issue where the audio from my videos won't play when published in Storyline 360, but the music from the video is playing which is really weird.  It's for every video in my project, and they work fine outside of Storyline.  I tried publishing to Review, HTML, and SCORM and nothing works. 

I even went back to an old project that I know was just fine and republished it to see if it would work this time, and it does the same thing, so I know it's not just that one file. 

Anyone else having this issue or have any ideas? 

1 Reply
Michael Anderson

I was just helping a French user that had a similar issue. Their issue turned out to be caused by the audio being converted from stereo to mono in Storyline, which caused most of the voices in the audio track to disappear, but the music could still be heard.  You can see my explanation in english about half way through the post. https://community.articulate.com/discussions/articulate-storyline/probleme-de-lecture-video