Storyline 360: Audio Syncing issue by clicking play/pause button frequently.
May 22, 2019
Hi Team,
We need your help to rectify this issue.
We have created a page in Storyline 360 as per the below instructions:
- Created a new slide on the base layer.
- Created an animation on the timeline.
- Placed audio on the timeline which is sync with the animation.
- Created 2 custom buttons (play & pause).
- Assigned a trigger (resume timeline & pause timeline) on user click.
So, when we launch the course after publishing then we are facing an issue with audio synching by clicking the play/pause button multiple times in one go. All the synching is getting messed up.
This issue is observing in all the browsers i.e. Chrome, Safari, etc.
Note: This issue exists with the storyline 360 default player.
Hope you can help me with that.
Thank you in advance.
Regards
Manish Agarwal
15 Replies
Is the pause button pausing the audio or the entire slide/layer? Do you think your users will be clicking the play/pause button multiple times in real world usage?
It is pausing the audio and the entire slide as well but I don't know why the synching is breaking.
Yes, the tester can click play/pause multiple times.
For example, suppose you have 5 mins slide and for checking the audio synching, you will have to click play/pause button multiple times.
Note: This issue is not occurring with Storyline 2.
Manish, that doesn't sound good, especially that it doesn't do it in SL2.
My second question though was do you think that the users actually consuming your course (NOT testers) will actually click the play/pause buttons multiple times on one slide, or do you think they're more likely to just let each slide play all the way through?
Brian, I understand your point. But We have so many vendors, they have already reported this issue.
So, we need to find out the solution or any workaround because you know this is the issue.
Hi, Manish! Our team can help you sort this out. Would you be willing to send us a sample slide so we can try to recreate the issue on our end?
You can share that slide with us by clicking here. We'll delete it when we're done testing.
Thanks Alyssa.
We have created a one-page sample file for your testing. You can replicate this issue by clicking the play/pause button multiple time.
See the attached story file.
Hi there, Manish. Thanks for including your sample file. Clicking the play/pause button multiple times didn't cause the animation of the text to go out of sync for me here: https://360.articulate.com/review/content/90297475-cfdf-4c33-b46c-e46202d138b9/review
I will share this setup with my team so we can do further testing. You'll get an email from our support team with next steps!
Hi Crystal,
Thank you so much for your support.
I have checked the course link which you have provided and yes, the synching is working fine as expected.
Also, we got several emails from the support team and they provided the test link and the source file. In the test link, it is working fine but when we publish the file at our end then again we are still facing the same issue. We are using the latest Storyline 360 Build 3.27.18822.0. Please suggest.
Moreover, we download your story_html5.html file from the test link which you provided with the help of developer tool and found that there is some difference in your file and our file. You are including the player-interface.js file but in our case, it is not included. However, when we apply this code in our file then the issue gets resolved.
See the difference below and let us know the reason.
Your story_html5.html file:
<meta name="robots" content="noindex, nofollow"></head>
<body style="background: #F1F1F1" class="cs-HTML is-theme-classic" role="application">
<!-- 360 -->
<script id="360-player-interface" type="text/javascript" src="https://360.articulate.com/js/player-interface.js"></script>
Our story_html5.html file:
</head>
<body style="background: #F1F1F1" class="cs-HTML is-theme-classic" role="application">
<!-- 360 -->
Regards
Manish Agarwal
Hi, Manish. Thanks for sharing your findings! I'm going to pass this along to Cleo to get his insight. He'll reply back to you soon with more details about what you're seeing.
Thanks, Alyssa and Team for your support.
We will wait for your response.
Regards
Manish Agarwal
Any updates on this??
This is a critical issue. This should be fixed. :/
Hi there, Sunny. Thanks for checking in, and sorry you're at this obstacle!
Although I don't have an update on the issue where the animation of objects is getting delayed just yet, I promise to keep this discussion updated with any new information. Here's an inside look into how we tackle bugs.
In the meantime, we'd be happy to have a closer look at your project to explore any other custom approaches. If you're able to share the .story file, please use this private upload link. We'll let you know our findings, and will delete the file after troubleshooting!
Greetings, all!
I'm excited to share that we fixed the issue where the animation of objects would get delayed. Here's how to update Storyline 360 to see all the recent enhancements and fixes.
If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!
I am experiencing this issue and my SL360 is up to date. Please assist! This is critical.
Greetings, Taylor!
Thanks for bringing this up and for reaching out to our Engineers. I see my teammate, Ronaziel, logged a new bug:
I'll include this discussion in the report. That way, we can notify you of any changes on all fronts!
This discussion is closed. You can start a new discussion or contact Articulate Support.