storyline 360 - bug - black screen overlaps slide in published output?

NOt a bug it is picking up the layout for the standard popup layer

hi Phil, thanks for responding. By deleting the bg from the standard popup feedback master, I can now tell that it's picking up the standard popup feedback master layout. But how do I change this? There doesn't seem to be any way of changing feedback master for the 'Page Reference' slide layer in the slide master?

I don't believe you can change the feedback master in the slide master. I rearely edit the blank feedback master because of this.

What you could try is creating a layer on a slide (outside of the master) assign the feedback master to a blank (may need to create this). then copy and paste it into your slide master and finally move the textbox and the triggers over.

I think the inability to change the feedback master is a bug

Hi Karen,

Thanks for explaining and sharing an image of what you are seeing in your project.

I was able to see the behavior when opening the file that you've shared here, but I was unable to replicate it in a new file.

I then imported your file into a new project and the issue is no longer present in your file. I know that doesn't answer the question, but it's hard to track down without being able to replicate. It does look like some slide masters may have been removed though.

Thanks so much Phil and Leslie!

We first tried Phil's suggestion but it didn't fix the issue. So in addition to Phil's suggested steps, we also created a new feedback master (making sure this time not to touch the blank feedback master) and deleted the old one and that solved the issue.

Good to have the second suggestion of importing the file into a new project for future issues.

However, as Phil mentioned, it is probably a bug of sorts that you can't change the feedback master on a slide layer in slide master.

Phil one query for you: how could you tell that the 'Page Reference' slide layer was picking up the standard popup layout from feedback master? Is it a setting that is shown somewhere, or was it more so that you were able to deduce it by looking at the contents of the feedback masters? Just curious :)

Hi Karen

Glad you got it fixed, you can view the feedback master when you edit the slide master and then it was obvious. I agree it is definitely a bug that you cannot change layout in the slide master.

I have made this error before so it is easier to diagnose mistakes you have made before.

great thanks again Phil!

I wanted to pop in and let you know that I've shared this with our team to take a look at. I'm not sure if it's a bug or a feature request, but I'll let the team decide :)

I was able to recreate the scenario with a sample project to show how allowing this would be helpful.

Thanks for all your feedback!