1 Reply
Lauren Connelly

Hello Katrina!

Sorry, you're running into this snag when downloading a character from the Content Library! 

Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.

Don't hesitate to reach out to our Support Team in a support case if you have additional questions!